Medical Practice Administrative Assistant

About Us

At Prenuvo , we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are seeking a highly organized and dynamic Medical Practice Administrative Assistant to join our practice . This role involves supporting the day-to-day operations of our busy practice, assisting both patients and staff with a variety of administrative tasks to ensure smooth workflow and excellent patient service. The ideal candidate will have experience in a medical office setting, be comfortable with scheduling systems, and possess strong communication skills.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

- Policy & Workflow Optimization: Develop and implement procedures to streamline provider onboarding, credentialing, and scheduling.

- Compliance & Quality: Partner with clinic operations to ensure full compliance with regulatory standards.

- Schedule & Capacity Management: Manage provider schedules and coordinate shift coverage to maximize clinical efficiency.

- Clinical Application Management: Maintain electronic medical records (EMR) and practice management systems with high accuracy.

- Provider & Patient Engagement: Collaborate with providers to facilitate efficient communication; manage patient consult communications across USA and Canada.

- Prescription Management: Process incoming sedative requests and manage any patient outreach as needed.

- Urgent Consult Coordination: Proactively identify urgent consults and execute rapid outreach to secure timely provider appointments for patients.

- Slack Channel Oversight: Monitor dedicated Slack channels to maintain rapid response times for actionable internal requests.

- Complaint & Project Support: Facilitate timely patient dispute resolution and assist the Practice Manager with special projects and reporting tasks as needed.

- Patient Journey Support: Assist the Client Services Partner team with scanning workflow packages and guiding patients from scheduling to post-scan follow-ups.

- Lab Coordination: Work with third-party providers to coordinate home lab draws, ensuring results are finalized prior to patient consultations.

- Report Distribution: Oversee the timely delivery of specialized reports.

- Bottleneck Resolution: Track patient progress and proactively resolve operational delays or scheduling roadblocks.

- Cross-Functional Communication: Maintain clear alignment between patients, sales, and clinical teams to deliver seamless care coordination.

What You’ll Bring

- Experience: 3–5 years of healthcare administrative experience, with specific exposure to primary care and/or radiology environments.

- Education: High school diploma or GED required.

- Technical Skills: Proficiency with practice management software, EMRs, Microsoft Office, Google Workspace, and modern collaboration tools (e.g., Slack).

- Industry Knowledge: Solid understanding of medical terminology and foundational radiology procedures.

- Core Competencies: Strong organizational, problem-solving, and time-management skills with acute attention to detail.

- Adaptability: Ability to thrive under pressure and adapt to shifting priorities in a fast-paced, high-growth environment.

Nice-to-Have:

- Associate’s degree or Medical Admini