Medical Information Specialist III

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.

A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

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Competitive pay that recognizes your experience, expertise, and impact

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Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave

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Company-paid holidays so you can rest, recharge, and focus on what matters most

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Recognition programs, contests, and awards that celebrate your contributions

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Continuous growth opportunities through learning, leadership development, and career advancement support

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A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

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Best Place to Work in BioPharma — 2022, 2023, 2025

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Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more:

What will you be doing? ​

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Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations

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Conduct study compliance calls to volunteers enrolled in clinical/medical research trials

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Enroll participants in educational seminars

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Provide patient support to patients enrolled in Patient Support Programs

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Collect demographic data and disposition for product, sample and literature fulfillment

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Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines

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Accurately collect information required by individual programs and correctly capture in specific program databases

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Exhibit effective communication and tele-management skills

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Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed

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Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed

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Adhere to all company policies and Standard Operating Procedures

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Possess effective organizational skills, including working on multiple projects simultaneously

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Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

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Update and submit resume upon requests for audits

- Other duties as assigned

What do you need for this position?

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Current US healthcare professional license: PharmD

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Excellent verbal, written and listening communication skills

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Competency with a computer keyboard and mouse

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Ability to join frequent meetings and calls without disruption or disconnecting

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Competency with Call Center Telephone Technology

- Pleasant telephone manner

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Ability to work both independently and within a group setting

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Results oriented, excellent organizational skills and ability to work cross-functionally

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At least one year of experience in healthcare or pharmaceuticals is strongly preferred

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Provides value and demonstrates Leadership (individual program leadership to determine specifics)

The base pay range for this position is $33.60/hr – $62.40/hr. The final compensation offered to a su