Managing Director - Command Center Consulting

Job Description Summary
Position Overview
The Managing Director is responsible for leading large-scale healthcare transformation programs that combine consulting, advanced analytics, AI-enabled technology, workflow redesign, governance, and change management to improve clinical, operational, financial, and patient outcomes across health systems.

This executive leader serves as the senior client advisor, Engagement Executive, portfolio leader, business executive, and innovation champion for a portfolio of Command Center engagements. The Managing Director drives successful customer outcomes while partnering closely with Product, Engineering, Analytics, and Commercial teams to shape future solutions, influence product strategy, and accelerate business growth.

The role is accountable for portfolio performance, strategic account growth, client satisfaction, talent development, product innovation, and the establishment of scalable delivery standards across the Command Center ecosystem. The Managing Director is recognized as an internal and external thought leader who helps shape the future direction of healthcare operations. Job Description
Key Responsibilities
Executive Client Leadership

- Serve as Executive Sponsor and Engagement Executive for Command Center programs

- Build and maintain trusted relationships with C-suite leaders and hospital executives

- Advise senior leaders on enterprise operating models, capacity management, patient flow, workforce optimization, and health system transformation strategies

- Facilitate executive decision-making and alignment across complex stakeholder groups.

- Intervene in critical delivery, scope, stakeholder, and change management challenges to help teams navigate complex environments and achieve outcomes

- Build long-term executive relationships that drive customer retention, strategic partnership growth, and future business opportunities

Healthcare Transformation & Delivery Leadership

- Oversee Command Center strategy, design, activation, and optimization initiatives

- Guide the design of future-state workflows, governance structures, staffing models, operating mechanisms, and change management approaches

- Establish and continuously refine delivery methodologies, implementation standards, risk management frameworks, and best practices across the Command Center portfolio

- Ensure delivery teams achieve measurable operational, clinical, financial, and patient-centered outcomes

- Collaborate across programs to replicate successful approaches and scale proven transformation methods across the business

Product Strategy & Innovation Leadership

- Maintain executive-level knowledge of the full Command Center ecosystem, including existing capabilities, emerging functionality, customer use cases, and future roadmap priorities

- Partner with Product, Engineering, and AI/Data Science teams to shape product strategy and long-term innovation priorities based on customer needs, market trends, and Voice of the Customer insights

- Sponsor pilots, beta programs, and innovation initiatives that improve healthcare delivery and operational performance

- Advise commercial and product teams on solution positioning, value messaging, and customer outcome stories

- Help shape integrated solutions that combine technology, governance, workflow redesign, analytics, and change management to drive sustainable results

Portfolio & Business Leadership

- Manage a portfolio of strategic accounts and enterprise healthcare transformation engagements

- Own portfolio financial performance, including revenue, margin, utilization, renewal, and growth objectives

- Identify, position, and convert expansion opportunities within existing customer accounts

- Partner with Commercial teams to support business development, executive sales discussions, and strategic account planning

- Develop executive-level business cases, investment strategies, and transformation roadmaps with customers.

- Drive custo