Managing Consultant Engineer - ServiceNow - Digital Velocity
Job Summary
The Managing Consulting Engineer makes innovative and ingenious contributions to ServiceNow specific solution/product design and implementation, based on understanding of applicable technology and how it can be applied to solution design, considerations of system-wide impact and business issues for clients. Provides technicalexpertisein analyzingclient’srequirements to develop ServiceNow services offerings across multiple technology solutions that provide significant value. Supports complex engagements across multiple geographies.
Whatyouwilldo:
- Leadproject teams, directingcoworkerand client teams in solution design and development.
- Provide leadership in creating business cases, financial justification and solution benefit content for customer ready deliverables and presentations.
- Aggregate oversight of technical solutions across multiple projects to ensuresynergyin our approach and broad visibility to the solutions delivery team
- Proactively addresses or escalates any budget issues that areidentifiedduring the project.
- Quality Assurance for SOW requests that meet triggers for size, cross brand, and complexity.Perform peer review of deliverables from other team members for technical content to ensure accuracy.
- Maintain client relationships as a trusted Technical Advisor. Serve asfocalpoint for communications between multiple departments and clients, when necessary, using experience and judgment tocommunicate effectively to all parties. Recommend solutions supporting client account teams with development of proposals, quotations, and presentations.
What we expect of you:
- Bachelor’s degree and 7+years of IT Infrastructure experience, including 3 years of experience with large enterprise cross-brand projects. Or,11+yearsof IT Infrastructure experience, including 3 years of experience with large enterprise cross-brand projects.
- Must be familiar with eProcurement Process, ServiceNow HAM, SAM and CMDB and building ServiceNow store applications.
- The candidate mustdemonstratethe ability to multitask and prioritize workload under tight deadlines in a fast-paced environment. They should have proven organizational, time-management, problem-solving, and follow-up skills. They should also be able to manage and escalate technical issues to theappropriate vendorsupport team.
- The candidate will be expected tomaintainclient relationships as a trusted Technical Advisor and serve as the focal point forcommunicationsbetween multiple departments and clients when necessary. They should be able to take a lead technical role in reviewing and editing deliverables produced by other Engineering and Consulting teams.
- Provide technicalexpertisein analyzingclient’srequirements to develop ServiceNow offerings.Should also be able to recommend solutions and support internal account teams with the development of proposals, quotations, and presentations.
- Excellent written, presentation, and verbal communication skills arerequired, including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
- Proven ability to research advanced and complex technology solutions, evaluate alternatives, make recommendations, and present materials to clients in a manner that meets clients’ needs.Must be able to act calmly and productively when confronted with change, ambiguity, and risk, and deal constructively with problems that do not have clear solutions or outcomes.
- Demonstratedexperience applying lessons learned to unique problems and a history ofreskilling onnew technologieswith the ability todeterminebenefits for clients.
- Should have the ability and willingness to travel as needed to other CDW locations or client sites.
- A valid U.S. driver’s license isrequired.
Payrange: $138,000- $193,200depending on experience and skill set
Annual bonus target of 10%subject to terms and conditions of plan
Benefits overview:
Salary ran