IT Operations Team Coordinator

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.

Currently, we are looking for a passionate and proactive Senior IT System Engineer. If you are a proactive problem-solver with a hands-on approach – apply now!

Salary:
- up to 16,500 PLN gross (Contract of Employment)
- up to 20,000 PLN nett (B2B Contract)

Tasks & Responsibilities:
- Ownership and subject matter expert for tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack
- Conducting regular meetings with your team members,
- Assigning tasks to them and consulting on their progress,
- Monitoring happiness and atmosphere within the team,
- Gathering, giving and acting on feedback for team members,
- Taking care of their development and helping people get the most out of their potential,
- Planning development budget,
- Executing HR processes: vacation monitoring, being involved in onboarding and offboarding processes, conducting performance reviews, being a key participant in appraisal and salary review process,
- Connecting people with the company’s strategy, NG processes and keeping them up-to-date with the company news.

Additionally, you will be responsible for more operational tasks such as:
- Managing day-to-day operations of the Service Desk Team at Netguru,
- Ensuring set KPIs and SLAs are met in order to deliver the best quality of service to internal stakeholders,
- Co-creating and monitoring policies and procedures for Service Desk Team,
- Handling queries and escalations from stakeholders,
- Managing and communicating change in the department and to the organisation,
- Monitoring of hardware stock, responsibility of orders and EOL processes,
- Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues,
- Anticipating the impact of business decisions on team’s operations and taking appropriate action,
- Handling cross-departmental cooperation when dealing with shared responsibility areas.

- Very good command of written and spoken Polish (min. C1) and English (min. B2),
- Experience in managing a team of at least 3-5 people,
- Experience with tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack.
- Experience in working in an IT environment (working in an Agile environment is a plus),
- Experience in working with ITSM or similar framework,
- Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now,
- Experience in managing hardware asset registry for laptops, accessories etc.,
- Experience in working in a fast changing company (e.g. software development organisation),
- ITIL Foundation Certificate,
- Ability to motivate and grow your team,
- Are proactive and a good team player.
- Experience managing macOS and Windows endpoints.

Perks & benefits:
- UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences:
- Multisport card,
- Private health insurance package,
- Life insurance,
- And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).

- UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees.
- B2B: Discounts on Apple products.
- Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions.

Here's what you can expect from the recruitment process:
- First, you'll meet with one of our recruiters to get to know each other better.
- If everything goes well, you'll have the opportunity to meet with the Hiring Manager for technical/manager's interview

Looking for a freelance job? Check out our Career Page and find out more about our open recruitment processes.

If you need any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.