Manager, Vendor Performance & Governance

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first.We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Remote Vendor Manager is responsible for overseeing the performance, governance, and strategic management of third-party vendors supporting the Medicare Advantage health plan. This role serves as the primary relationship manager for key vendors and delegated entities, ensuring services are delivered in accordance with contractual obligations, regulatory requirements, performance expectations, and organizational objectives.

The Vendor Manager partners closely with Operations, Compliance, Regulatory Affairs, Technology, Finance, Legal, Clinical, Provider Operations, and business leaders to drive vendor accountability, optimize vendor performance, mitigate risk, and support strategic initiatives. This position plays a critical role in ensuring vendors contribute to operational excellence, regulatory compliance, cost efficiency, and superior member and provider experiences.
Vendor Relationship Management

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Serve as the primary point of contact for assigned vendors and strategic business partners.

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Develop and maintain strong relationships with vendor leadership and operational teams.

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Facilitate regular business reviews and governance meetings with vendors.

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Monitor vendor performance and drive continuous improvement initiatives.

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Resolve operational issues, service concerns, and escalations in a timely manner.

Vendor Performance Management

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Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and contractual commitments.

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Analyze vendor performance data and identify opportunities for improvement.

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Conduct monthly, quarterly, and annual performance reviews.

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Develop corrective action plans when performance expectations are not met.

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Ensure vendors consistently meet quality, operational, and customer service standards.

Contract & Financial Management

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Partner with Legal, Finance, Procurement, and business stakeholders throughout the vendor lifecycle.

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Support contract negotiations, renewals, amendments, and terminations.

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Monitor contract compliance and ensure vendors meet contractual obligations.

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Review invoices and financial performance to ensure cost effectiveness and budget compliance.

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Identify opportunities for cost savings, efficiencies, and value creation.

Regulatory & Compliance Oversight

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Ensure vendors operate in compliance with CMS, Medicare Advantage, HIPAA, state regulatory, and organizational requirements.

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Coordinate vendor compliance reviews, audits, and operational assessments.

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Monitor delegated and non-delegated vendor compliance activities.

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Track remediation plans and corrective actions resulting from audits or compliance reviews.

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Partner with Compliance and Regulatory Affairs teams to address regulatory requirements impacting vendors.

Risk Management

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Identify, assess, and mitigate vendor-related operational, financial, compliance, and reputational risks.

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Support vendor risk assessment and oversight programs.

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Monitor business continuity, disaster recovery, privacy, and security requirements.

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Escalate significant vendor risks and issues to leadership as appropriate.

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Ensure vendors maintain required certifications, controls, and documentation.

Implementation & Change Management

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Support implementation of new vendors a