Manager, Sales Operations
At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges. Our culture rewards accountability and cross functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.
This role owns execution across the core sales operations disciplines including, territory and comp administration, forecasting process support, KPI reporting, Salesforce enhancement coordination and revenue operations. This is a hands-on execution role, turning strategic decisions and roadmaps into clean, reliable, repeatable operational execution. This is a remote role.
Responsibilities
Territory, Quota & Compensation Administration
- Execute territory carve builds and scenario modeling from approved criteria and data sources
- Field and resolve rep-level compensation questions and disputes; escalate plan design questions or exceptions affecting take-home pay
- Maintain plan documentation and quota records as the single source of truth
Salesforce Enhancement Coordination & CRM Data Governance
- Scope and prioritize smaller-scale Salesforce enhancement requests from sales and commercial teams; write clear requirements for development
- Test and roll out approved changes to the sales team, including training and adoption follow-up
- Own ongoing CRM data hygiene: deduplication, account/entity mapping, and pipeline data integrity monitoring
- Maintain and enforce a sales process documentation playbook (stage definitions, pipeline classification rules, exclusion criteria) as the org's reference standard
Sales Training & Pipeline Hygiene
- Train the sales team on Salesforce process and mechanics (data entry standards, stage progression, required fields), tied to the process documentation playbook
- Train the sales team on forecasting process and mechanics: submission cadence, what's expected each cycle, and how updates flow into the model
- Own pipeline hygiene monitoring: identify stale, incomplete, or misclassified opportunities and drive resolution directly with reps and managers
Forecasting Process Support
- Support the forecasting cadence: help facilitate bottom up forecast process, including territory level flux analysis and key drivers. Assist with region and global level reviews and exec readouts
Performance & KPI Reporting
- Build and maintain recurring KPI dashboards and scorecards: quota attainment, pipeline coverage, pull-through, rep and territory performance
- Deliver a consistent reporting cadence to sales leadership
- Monitor key KPIs at territory level, identifying variances and driving awareness to regional sales leaders
- Track discounting trends and flag exceptions or patterns worth leadership attention
Regional Sales Support
- Partner with local teams on process adoption and operational issue resolution
Order & Backlog Management
- Coordinate with Manufacturing, Logistics, and Finance to resolve order issues and keep backlog status current and accurate in Salesforce
- Build and manage tooling, including AI-supported tracking and status communication, to monitor order health across the backlog and proactively flag delays or issues
Revenue Reconciliation & Contract Tracking
- Own recurring reconciliation of Salesforce bookings/revenue data against Finance records; resolve and document discrepancies
- Coordinate renewal and service contract tracking (services and warranty)