Sr. Manager, Sales Operations - Pharma/BIO
As leaders in the pharmaceutical support industry , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC,we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.
Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.
If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!
MMK97I - Sr. Manager, Sales Operations
Brief Description :
The Sr. Manager, Sales Operations position provides strategic and operational support forUBC sales operations, including oversight and management ofthe technology stack, salesprocess development,training, lead tracking from prospecting through award, and comprehensive reporting of sales and marketing influence on the UBC pipeline.This position is expected to go beyond responding to stakeholder requests by proactively identifying business needs, interpreting data, and providing strategic guidance and actionable recommendations to improve sales effectiveness, pipeline visibility, and go-to-market execution. The rolesupports critical strategiesacross, Outside Sales, Marketing,and lead generation functions.
Specific Job Duties:
- Build and maintain scalable data models, dashboards, and analytical tools to support data-driven decision making across the organization
- Manage the full sales analytics process, including data sourcing, cleaning, exploration, modeling, and validation
- Partner with senior team members to shape recommendations for new technology platforms, data sources, and infrastructure enhancements that advance UBC’s commercial strategy.
- Develop predictive and prescriptive models to forecast trends, performance, and drive sales optimization
- Apply advanced modeling approaches, such as knowledge graphs, to integrate diverse data sources (e.g. claims, EHR, wholesaler, etc.) and uncover hidden relationships for better decision support
- Evaluate and integrate emerging AI tools to enhance analytical capabilities
- Translate complex analyses into clear, actionable recommendations for senior leadership
- Ensure adherence to lead generation process and hand-offs between marketing, inside sales, outside sales are understood and actioned accordingly to drive pull through from all three teams’ efforts to maximize the return on investment of these functional roles to the organization.
- Align with marketing to ensure database segmentation and supplemental contact sourcing is reviewed regularly to support ongoing sales and marketing initiatives and maintain accuracy of the lead gen measurement strategy.
- Maintain body of information to inform the status, health, and trends pertaining to the sales pipeline and results.
- Support key body of demand generation package information to inform management, operations, sales, and marketing.
- Enhance lead generation performance dashboards to inform management and sales functions of a wide range of performance to ‘see and run’ the business with information/evidence on a weekly, monthly, and quarterly basis
- Support the maintenance of an experience database serving as the single source of truth to house key UBC projects over the past five years (e.g., proof points/claims) to inform marketing, business development, and proposal initiatives.
- Serve as SME for sales and marketing technology stack.
- Ensure quality of technology delivery of multiple vendors’ technology solutions for multiple, concurrent projects.
- Lead efforts to develop standard practices, components, and guidelines for use of integrated technology platforms.
- Support root-cause ana