Manager, Operations Initiatives & Execution

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Operations Initiatives & Execution based in United States.

This role leads cross-functional operational initiatives designed to advance strategic business objectives and improve service delivery. You will manage initiatives from initial intake through implementation, coordinating stakeholders, dependencies, risks, and measurable outcomes. The position works closely with business leaders, operational teams, technology partners, and supporting functions to drive execution and organizational adoption. You will help translate business priorities into structured initiatives while ensuring teams are prepared for implementation and operational readiness. The role also provides leadership and accountability for assigned initiative support resources. This is an opportunity to influence operational transformation, continuous improvement, and business performance across a complex, collaborative environment.

Accountabilities:
- Lead a portfolio of strategic and operational transformation initiatives from intake through implementation, maintaining alignment on objectives, scope, milestones, success metrics, dependencies, risks, decisions, regulatory requirements, and expected business outcomes.

- Partner with business sponsors and organizational leaders to support approved objectives and communicate initiative progress, performance, risks, decisions, and outcomes through executive updates, presentations, reports, and stakeholder communications.

- Drive implementation and adoption by coordinating work across departments, resolving barriers, aligning stakeholders, and developing communication, operational readiness, and implementation plans.

- Facilitate collaboration among business leaders, operational teams, Product Owners, Technology, Workforce Management, and other supporting functions to ensure effective execution and organizational alignment.

- Provide direction, coaching, development, and accountability to the Operations Initiatives & Execution Coordinator and other assigned initiative support resources.

- Support user readiness, business process adoption, post-launch monitoring, stabilization, and continuous improvement following implementation.

- Facilitate working sessions, project meetings, decision-making forums, and operational reviews to drive issue resolution, accountability, and timely decisions.

- Escalate risks, resource constraints, scope changes, barriers, and unresolved decisions with clear analysis and recommended actions.

- Ensure ownership of benefits, performance measures, and ongoing accountability is transitioned to the appropriate operational leaders following project stabilization.

- Maintain compliance with applicable departmental procedures, confidentiality requirements, healthcare regulations, and organizational policies and standards.

- Promote strong internal and external customer relationships, open communication, collaborative teamwork, continuous quality improvement, and measurable operational performance.

Requirements

- Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, Project Management, Analytics, or a related field; an equivalent combination of education and experience may be considered.

- At least 5 years of progressive experience leading complex business initiatives, operational projects, cross-functional programs, process improvement efforts, or organizational transformation initiatives involving multiple stakeholders, departments, systems, and business processes.

- Experience supporting technology-enabled transformation initiatives, including workflow redesign, system implementations, process automation, or digital enablement projects.

- Strong understanding of operational workflows, business process management, and organizational effectiveness principles.

- Excellent written and verbal communica