Manager of Enterprise Program Management Office (EPMO)
Say hello to Hagerty
Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!
The Manager, Enterprise Program Management Office (EPMO) is an execution-focused program management professional embedded in Hagerty ’s APEX program — a multi-horizon Duck Creek implementation that is reshaping how Hagerty underwrites, services, and scales its insurance business. This is a hands-on delivery role: you will own the day-to-day tracking, reporting, and coordination that keeps complex, cross-functional workstreams moving.
APEX is live and consequential. You will work within a structured governance model alongside Hagerty ’s EPMO leadership and an Accenture implementation partner following a two-in-the-box delivery model through the program’s initial horizons, managing the details that program health depends on — accurate project plans, current RAID logs, timely status reporting, dependency tracking, and stakeholder materials that are always ready for the next conversation. You will be assigned to specific APEX workstreams and will be the person those teams rely on to stay organized, on track, and escalation ready.
This role reports to the VP of EPMO and operates within the governance framework being built in collaboration with Accenture. As Hagerty builds its Center of Excellence for Program and Project Management, this Manager will be an active participant in adopting and refining the standards and tools that become Hagerty ’s permanent operating model.
What you’ll do
Workstream Execution and Tracking
- Own project plans, milestone tracking, and delivery status for assigned APEX workstreams.
- Maintain accurate schedules and proactively flag schedule risk before it becomes schedule slip.
- Track cross-functional dependencies across Business, IT, and vendor workstreams; surface conflicts early.
- Ensure the EPMO tools reflect current, accurate program state at all times so dashboards and reports are reliable.
Risk and Issue Management
- Maintain and actively manage the RAID log (Risks, Assumptions, Issues, Dependencies) for assigned APEX workstreams.
- Identify risks early and work with workstream leads and EPMO leadership to develop mitigation plans.
- Escalate critical blockers through the appropriate governance channel in a timely manner; track resolution to closure.
Status Reporting and Stakeholder Materials
- Prepare weekly and milestone-based status updates for assigned APEX workstreams, consolidating inputs from multiple workstream leads into clear, accurate reporting.
- Build materials that work at multiple levels — concise executive summaries for leadership audiences and detailed workstream updates for delivery teams.
- Support the VP of EPMO in preparing steering committee and executive dashboard reporting.
Program Coordination
- Facilitate workstream meetings, track actions and decisions, and ensure follow-through.
- Partner with Business and IT stakeholders to understand priorities, capacity constraints, and emerging risks.
- Support change control processes by documenting scope, schedule, or budget change requests and routing them through the appropriate approval process.
- Partner with Business and IT to maintain governance documentation, decision logs, approvals, and supporting evidence to ensure complete, accurate, and time