Logistics Specialist

Type: Full-time
Salary: $1200-$1600
What You'll Own
1. Logistics & Shipment Coordination

- Support brokers with day-to-day shipment and logistics coordination.

- Schedule and confirm pickup and delivery appointments.

- Perform track-and-trace activities and maintain accurate shipment status updates.

- Follow up with carriers, drivers, and relevant stakeholders to ensure timely updates.

- Identify potential delays or issues and escalate them to the appropriate team member.

- Help ensure shipments move according to schedule and customer expectations.

2. Systems & Data Management

- Accurately update shipment information, customer records, and operational data in internal systems.

- Perform routine data entry and maintain accurate records.

- Update internal dashboards, boards, and operational trackers.

- Ensure information remains current and accessible to brokers and the broader operations team.

- Identify discrepancies or missing information and follow up to resolve them.

- Maintain a high level of accuracy across all operational documentation.

3. Broker & Back-Office Support

- Provide day-to-day administrative support to brokers so they can focus on customers, carriers, and revenue-generating activities.

- Assist with documentation, follow-ups, scheduling, and other operational tasks.

- Monitor outstanding tasks and ensure follow-ups are completed on time.

- Help identify repetitive administrative work that can be streamlined or improved.

- Take ownership of assigned workflows and ensure they are completed without constant supervision.

4. Customer & After-Hours Support

As you become more familiar with the business, responsibilities may expand to include:

- Communicating with customers regarding shipment updates and operational questions.

- Handling after-hours correspondence when needed.

- Providing timely updates and ensuring customer issues are escalated appropriately.

- Developing the confidence and knowledge required to represent the company directly with customers.

- Supporting basic operational decision-making within established guidelines.

5. Operations & Growth Opportunities

For the right candidate, the role can gradually expand beyond traditional back-office support.
You may have the opportunity to:

- Take on additional operational responsibilities.

- Support pricing activities after appropriate training.

- Assist brokers with more complex shipment coordination.

- Own specific operational workflows or customer accounts.

- Identify opportunities to improve processes, systems, and efficiency.

- Become a more integrated member of the company's day-to-day operations team.

Requirements
Required

- 2+ years of experience in logistics, freight brokerage, transportation, operations, customer support, or a related field.

- Experience working with logistics, freight, transportation, or shipment coordination is strongly preferred.

- Familiarity with shipment tracking, appointment scheduling, carrier/driver communication, or similar logistics workflows.

- Strong attention to detail and the ability to maintain accurate information across multiple systems.

- Comfortable managing multiple tasks, priorities, and moving parts simultaneously.

- Strong written and verbal English communication skills.

- Highly organized with strong follow-through and the ability to work independently.

- Comfortable working in a fast-paced, growing business where responsibilities may evolve over time.

- Technologically proficient and comfortable learning new software and systems.

- Familiarity with modern AI tools such as ChatGPT and Claude and a willingness to use technology to improve productivity.

- Reliable computer setup with at least 4 GB of RAM and sufficient storage to effectively perform the role.

- Ability to work during the required business hours, including potential after-hours support as the role develops.

Strong Plus

- Experience working for a freight brokerage or 3PL.

- Experience