Loan Coordinator
Loan Coordinator / Lender Liaison β Mortgage Operations | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
Availability: 30+ Hours per Week
About the Role
At Pavago , one of our clients is hiring an experienced Loan Coordinator / Lender Liaison to manage active loan files and ensure they move efficiently from submission through closing.
Youβll serve as the primary coordination point between lenders, underwriters, and internal teams , maintaining clear visibility across every active loan while ensuring documentation, conditions, follow-ups, approvals, and deadlines remain on track.
This role is ideal for someone with hands-on experience in mortgage operations, loan processing, lender coordination, or real estate financing who understands how to keep deadline-sensitive transactions moving.
If youβre highly organized, proactive with follow-ups, and comfortable managing multiple loan files simultaneously, this role is a strong fit.
What Youβll Own
Lender & Underwriter Communication
- Serve as the primary point of contact with lending partners
- Maintain consistent communication throughout the loan lifecycle
- Follow up on:
- Outstanding documentation
- Underwriting conditions
- Lender requests
- Pending approvals
- Communicate loan updates clearly to internal stakeholders
- Respond promptly to lender and underwriter requests
- Escalate issues proactively to prevent funding or closing delays
- Maintain professional relationships with lending partners
Loan Pipeline Management
- Track active loan files from submission through closing
- Review loan reports and lender updates daily
- Maintain accurate visibility into:
- Current loan status
- Outstanding conditions
- Required documentation
- Upcoming deadlines
- Next steps
- Identify bottlenecks before they impact closing timelines
- Ensure every active loan has clear ownership and follow-up
- Prioritize files based on deadlines and closing requirements
- Keep loan statuses accurate and current across internal systems
Internal Team Coordination
- Coordinate with internal teams to gather required documentation
- Manage responses to lender and underwriting requests
- Support timely submission of loan packages and updates
- Proactively follow up on outstanding internal items
- Keep stakeholders aligned on deadlines, requirements, and closing timelines
- Ensure requested documentation reaches lenders promptly
- Maintain clear ownership of outstanding action items
Documentation & File Management
- Maintain complete and organized loan files
- Ensure lender correspondence and documentation are properly recorded
- Keep CRM and loan management systems accurate and current
- Verify file completeness before important milestones
- Maintain clear records throughout the lending process
- Track documentation requirements and outstanding conditions
- Ensure critical information can be quickly located when needed
Closing Coordination
- Closely monitor loans approaching closing
- Confirm outstanding conditions are addressed on time
- Coordinate final requirements between lenders and internal stakeholders
- Maintain visibility into expected closing and funding timelines
- Follow up on last-mile documentation and approvals
- Help prevent last-minute delays caused by missing information or communication gaps
- Escalate potential closing risks early
Process Improvement
- Identify inefficiencies in loan processing and lender communication
- Recommend improvements that reduce:
- Processing delays
- Communication gaps
- Missed follow-ups
- Loan cycle times
- Help develop standardized workflows for pipeline management and lender coordination
- Improve visibility and accountability across active loan files
Requirements
- Proven experience in:
- Loan Coordination
- Loan Processing
- Mortgage Operations
- Lender Liaison roles
- Similar lending positions
- Strong understanding of the U.S. mortgage or l
This role requires you to be in South Africa. If that means relocating or flying in, it is worth checking fares before you commit to a start date.
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