Lead WMS Consultant

Job Title:  Lead WMS Consultant

Job Location:  Atlanta, GA, United States (Onsite/Hybrid) or fully remote within the United States for exceptional candidates.

Job Type:  Full-time, Permanent

Hiring Timeline: Immediate

Reporting Line:  Co-Founder & COO

Travel Expectations:  Up to 50-75% travel, based on customer requirements.

Existing Vacancy: Yes

Application Deadline:  Open until Filled

Salary Range: 115K – 130K USD per year (negotiable)

About Fulfillment IQ (FIQ): 

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. 

We work at the intersection of strategy, operations, and technology, where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. 

Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. 

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life. 

Role Overview:

This role supports a client engagement with a leading MHE (Material Handling Equipment) provider. The primary focus is WCS (Warehouse Control System) integration between WMS platforms and third-party robotics systems (e.g., goods-to-person, put walls, conveyor/sortation, ASRS), rather than ground-up WMS configuration alone.

You'll work with mid-sized clients (not large enterprise accounts) across the East Coast, partnering closely with local, onshore development teams and, in many cases, international robotics vendor teams based in Asia or Europe. This is a genuinely hybrid functional/technical seat: you'll be expected to sit comfortably between operations, IT, and the robotics vendor, not purely in one lane.

Key Responsibilities:
- Lead and support WMS-to-robotics integration projects, including goods-to-person, conveyor/sortation, ASRS, and put-to-light/pick-to-light systems.
- Analyze business, functional, and integration requirements to design effective, scalable WMS/WCS solutions.
- Configure core WMS modules (Inbound, Outbound, Inventory, Returns, Picking, Shipping) as needed to support the broader automation integration.
- Troubleshoot MHE messaging issues end-to-end: tracing an unprocessed or failed message back to its source job/process, determining severity and impact, and resolving root cause rather than just symptoms.
- Support technical determinations for endpoints, ports, and message formats as part of integration setup and troubleshooting.
- Write, review, and optimize SQL queries and stored procedures (e.g., Oracle, MSSQL) to support inventory adjustments, order-header updates, and wave/allocation logic, particularly in QA and production troubleshooting scenarios.
- Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases, including live, onsite troubleshooting alongside client product managers.
- Lead or participate in issue/bridge calls during critical incidents, presenting root-cause analysis to client stakeholders (warehouse managers, SMEs, support teams).
- Exercise sound judgment on scope and schedule, clearly communicating to clients when a late-breaking requirement threatens an established go-live date, and helping identify true MVP scope.
- Collaborate with local, onshore developers as well as international robotics vendor teams, adapting communication and troubleshooting approaches accordingly.
- Maintain high-quality documentation: design docs, technical specifications, test plans, runbooks, and configuration records.
- Mentor or guide less experienced consultants, analysts, or support staff as needed.

Required Skills & Experience: