Lead Specialist, Business Analytics
About the Role
This Lead Specialist, Business Analytics role aligns with the industry title of CPQ Application Specialist and works within Pearson 's global Revenue Operations team. This role will help lead the roadmap, requirements, and continuous improvement of our Configure, Price, Quote capabilities within the Quote-to-Order ecosystem.
The ideal candidate has experience with CPQ platforms, eg Salesforce and Zuora, pricing and discounting workflows, product catalog governance, quote approvals, and end-to-end Quote-to-Order processes. They are a strategic operator who is comfortable moving between business process discussions, system design conversations, roadmap prioritization, and stakeholder updates.
Key Responsibilities
- Oversee the day-to-day operation of capabilities within CPQ applications. Ensure CPQ is running efficiently and configured to support business workflows. This includes driving continuous improvement, applying updates and performing routine maintenance. For example:
- Administer and maintain Salesforce CPQ, including product configurations, pricing rules, discounting and approval workflows.
- Support product launches by setting up SKUs, bundles, and associated pricing in CPQ.
- Configure discount schedules and pricing guardrails to enforce company policies.
- Monitor system usage, performance, and adoption; recommend improvements to enhance efficiency.
- Collaborate with stakeholders to maintain a view of emerging needs. Translate business goals, pain points, and process gaps into roadmap needs. Identify opportunities to continuously improve how CPQ supports the business strategy.
- Learn continuously about advances in CPQ with an eye toward improvement, enhancements and incorporating AI.
- Create a product backlog (user stories, features, and bug fixes) that integrates stakeholder feedback. Prioritize enhancements, defects, and technical debt based on business value, risk, urgency, reduction of manual effort, and strategic alignment.
- Develop detailed business requirements, process flows and user stories. Partner with the Salesforce technology team to clarify requirements and design scalable, maintainable CPQ solutions that align with business needs.
- Own projects from end-to-end: aligning capabilities to needs, creating business requirements, assisting in development, acceptance criteria and testing. Ultimately accept or reject completed features based on whether they meet requirements and deliver expected value.
- Ensure CPQ data is accurate, governed, and scalable. Partner with Pricing, Product, and Operations teams to ensure the availability of data to support CPQ solutions.
- Ensure CPQ processes align with broader systems such as Salesforce CRM, CLM, ERP, order management, billing, and pricing systems.
- Serve as the L1 first line of support for application users. Troubleshoot and resolve application issues and help colleagues use the software effectively. For example:
- Troubleshoot and resolve CPQ issues, including rule conflicts and data inconsistencies.
- Conduct user acceptance testing (UAT) and support end-user training on CPQ functionality.
Required Qualifications and Skills
- Bachelor’s degree in Business, Finance, Engineering, Computer Science, or Information Systems or related field.
- 2+ years as a Salesforce CPQ Administrator or similar role. Salesforce CPQ Specialist certification preferred. Experience supporting multi-business-unit, multi-region, or complex product environments.
- Domain & Technical Expertise: Hands-on experience with Salesforce CPQ and Zuora. Understanding of pricing strategies, discount logic, and product bundling concepts. Familiarity with ERP integrations, product catalog governance, or master data management. Experience with enterprise pricing models, subscription products, bundled offerings and renewals.
- Technical Aptitude and Systems Thinking: Excellent troubleshooting and analytical skills to diagnose and resolve application