Key Account Manager - International (Temp)
Job Title: Key Account Manager - International (Temp)
Job Type: Temporary (September-November 2026)
Job Location: Cotopaxi HQ: Salt Lake City, Utah (Remote Work Available in PST or MST)
Job Compensation:$32/hour
About Cotopaxi :
We make adventure travel gear to empower people to see the world and make it better. As a Certified B Corporation, our Gear for GoodⓇ promise drives everything we do - from ethical and sustainable sourcing to products built to last and create lasting change. Through the Cotopaxi Foundation, we dedicate 1% of our revenue to nonprofits that fight poverty and support communities in need. So far, we’ve helped more than 4.25 million people experiencing extreme poverty - and we’re just getting started.
Our team is full of passionate, curious, and mission-driven people who love adventure and believe business can be a force for good. Whether you’re working from a retail shop, our Salt Lake City HQ, your home, or your van in the woods, you’ll find connection, collaboration, and a shared drive to make a difference.
Job Overview (What This Role Is All About):
Cotopaxi partners with a select network of international distributors who share our passion for innovative products, outdoor adventure, and our commitment to Do Good. As the International Key Account Manager, you’ll support these partners and help ensure a seamless experience across the full B2B order lifecycle from order entry and allocation through fulfillment, shipment, and billing.
This temporary role will provide maternity leave coverage for approximately 3–4 months, serving as a key point of contact for international distributors while partnering closely with our Sales, Sales Planning & Operations, Logistics, Distribution, and Accounting teams. You’ll manage orders, communicate product availability and fulfillment timelines, proactively resolve issues, and keep both internal teams and external partners informed.
This role is ideal for a highly organized, proactive, and detail-oriented individual who can ramp up quickly, manage competing priorities, and confidently work independently. You’ll receive a structured knowledge-transfer period with the team member you are covering, gaining familiarity with key distributor relationships, active orders, and systems before taking ownership of the day-to-day business.
Job Responsibilities (How You’ll Make An Impact):
- Support and manage existing international distributor relationships and orders, serving as a responsive and reliable point of contact for questions, updates, product availability, pricing, and order status.
- Manage the full order lifecycle from order entry and allocation through fulfillment, shipment, invoicing, and billing, ensuring accuracy and timely execution.
- Monitor order fulfillment and delivery timelines, partnering closely with Logistics and Distribution to ensure orders are shipped according to customer requirements and resolving issues as they arise.
- Provide proactive and consistent communication to distributors, including updates on order allocation, product availability, fulfillment timelines, and potential delays or risks.
- Process order changes, returns, and warranty claims in accordance with established policies and procedures, escalating exceptions or issues when needed.
- Partner with Sales and Accounting to help identify and resolve accounts receivable issues, including credit holds, prepayments, and chargebacks.
- Maintain accurate order trackers, reporting, and customer documentation to ensure strong visibility and continuity across the international business.
- Track and communicate order book status and fulfillment risks, helping the team identify potential issues and opportunities impacting near-term revenue.
- Effectively prioritize competing deadlines and manage time-sensitive tasks, ensuring commitments to both internal teams and international distributor partners are met.
- Quickly learn and follow established processes and systems, including