JO-202547: Customer Service Representative

This is a remote position.
What You'll Be Doing
- Respond to customer inquiries and complaints via phone, email, and chat in a professional and courteous manner

- Troubleshoot and resolve customer issues in a timely and effective manner

- Maintain accurate records of customer interactions and follow-up actions

- Provide feedback and recommendations to management to improve customer experience.

- Collaborate with cross-functional teams to ensure seamless customer service

- Continuously learn and stay up-to-date with company policies, products, and services

Requirements

What We're Looking For
- At least SHS Graduate or High school diploma (Old Curiculum) with six months of relevant experience preferred

- Courteous with strong customer service orientation or College Undergrad or College Graduate.

- Strong computer navigation skills and PC Knowledge

- Ability to effectively communicate, both written and verbally

- Dependable with strong attention to detail

- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

- Tolerance for repetitive work in a fast-paced, high production work environment

- Ability to work as a team member, as well as independently

- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

- Ability to rotate shifts, as needed

- Based on location and/or program, additional experience/skills may be required

Originally posted on Himalayas