JO-202540: Technical Support Representative

This is a remote position.

Overview:
We are seeking a Technical Support Representative with at least three years of hands-on experience providing customer and technical support. The ideal candidate is tech-savvy, solutions-driven, and able to troubleshoot efficiently while deliveringa professionaland positive customer experience. This role supports users through various communication channels and ensurestimelyresolution of technical issues.

Key Responsibilities:

- Provide technicalassistanceand support for incoming queries related to systems, software, hardware, or network concerns.

- Diagnose and troubleshoot technical problems through phone, email, chat, or ticketing systems.

- Document issues, solutions, and customer interactions thoroughly within internal systems.

- Escalate complex cases to higher-level support teams when needed.

- Guide users through step-by-step solutions and provide clear, easy-to-follow instructions.

- Collaborate with internal teams to address recurring issues and improve customer support processes.

- Maintain service-level targets while ensuringa high levelof customer satisfaction.

- Stay updated on product features, system updates, and best practices.

Requirements

- Minimum of 3 years of experience in technical support or a similar customer-facing technical role.

- Strong understanding of common operating systems (Windows, macOS, Linux is a plus).

- Experience with troubleshooting software, hardware, and basic network issues.

- Familiarity with ticketing systems and remote support tools.

- Excellent verbal and written communication skills.

- Ability to work independently in a remote environment.

- Strong problem-solving skills and attention to detail.

- Customer-centric mindset with the ability to remain calm and professional under pressure.

Preferred Skills (Not Required):

- Background in SaaS, telecommunications, IT services, or related fields.

- Basic knowledge of scripting or command-line tools.

- Experience supporting global customers across multiple time zones.

Benefits

- Permanent work from home

- An inclusive and supportive work environment.

- Competitive salary

- Opportunities for career growth and professional development.

- Supportive and collaborative team environment.

Originally posted on Himalayas