JO-202512: IT Support Specialist

This is a remote position.

General Description

We are looking for a skilled and customer-orientedIT Support Specialistto provide technicalassistanceto our team and ensure smooth operation of computer systems, software, and networks. The role involves troubleshooting issues,maintainingIT infrastructure, and delivering excellent support to both on-site and remote users.

Job Responsibilities

- Provide first-line technical support to employees and clients via phone, email, chat, or in person.

- Diagnose and resolve hardware, software, and network issues on time.

- Install, configure, andmaintainoperating systems, applications, and peripherals.

- Manage user accounts, permissions, and access rights in line with security policies.

- Monitor system performance, perform regular updates, and apply security patches.

- Escalate complex issues to higher-level IT staff or external vendors when needed.

- Maintainaccuratedocumentation of support requests, resolutions, and IT assets.

- Train staffonbasic IT functions, security best practices, and troubleshooting techniques.

- Assistwith system backups, disaster recovery procedures, and data protection compliance.

- Support onboarding of new hires by setting up workstations, accounts, and software access.

Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).

- Proven experience in an IT support, helpdesk, or technical support role.

- Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and productivity software.

- Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN).

- Experience with remote support tools and ticketing systems.

- Strong problem-solving skills and ability to work under pressure.

- Excellent communication and customer service skills.

- Ability toprioritizeand manage multiple tasks effectively.

Benefits
- 100% remote – work from anywhere.

- An inclusive and supportive work environment.

- Competitive salary.

- Opportunities for career growth and professional development.

- Supportive and collaborative team environment.

Originally posted on Himalayas