ITS Systems Engineer

This is a remote position.
ITS Systems Engineer
Location: Remote – Roaming between projects

In this role, you will serve as a technical expert, providing operational support, troubleshooting complex system issues, and ensuring the reliability of critical transportation technology platforms. If you enjoy solving problems, working directly with customers, and supporting mission-critical systems, we would love to hear from you.
What You'll Do

- Serve as a primary technical resource for Traffic Management System support and customer issue resolution.

- Respond to support requests through the ticketing system and support hotline.

- Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices.

- Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies.

- Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution.

- Train agency personnel on systems, products, and software features.

- Document system architecture, configurations, processes, and troubleshooting procedures.

- Support system backups, disaster recovery, and infrastructure maintenance.

- Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders.

- Participate in an on-call rotation supporting 24/7 transportation operations.

- Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability.

Your Experience and Knowledge
Required Qualifications

- 3+ years of relevant technical experience.

- Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies.

- Experience with Windows and/or Linux server environments, networking concepts, and system administration.

- Experience troubleshooting hardware, software, communications, and network issues.

- Experience with VPNs, remote access tools, and database administration.

- Ability to work independently while collaborating effectively with cross-functional teams.

- Strong technical documentation and communication skills.

- Customer-focused mindset with a proactive, solution-oriented approach.

- Valid driver’s license and ability to travel as needed.

Preferred Qualifications

- Experience with Jasper Reports, Traffic Management Data Dictionary (TMDD), GraphQL, SOAP, or REST APIs.

- Experience with Agile software development methodologies, configuration management, and change control processes.

- Experience supporting complex, mission-critical environments operating 24x7x365.

Education
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience.

Originally posted on Himalayas