IT Systems & Automation Specialist

About Us

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

About the role

We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly.

This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations.

The ideal candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish.

Key Responsibilities
- Provide technical and end-user support for business systems and operational tools.
- Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow .
- Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com , or similar platforms.
- Create and maintain reports, dashboards, and data queries to support business decision-making.
- Work with CRM data, workflows, and automations to improve operational processes.
- Support and troubleshoot telephony and call-center systems , including IVR, call routing, and CCaaS platforms.
- Troubleshoot system and integration issues and identify practical solutions.
- Use basic SQL to query and work with data.
- Identify opportunities to automate repetitive tasks and improve operational efficiency.

- Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.
- Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.
- Manage multiple projects and priorities while maintaining clear communication and follow-through.
- Document processes, solutions, and system changes as needed.