IT Systems & Automation Specialist

About Us

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site , Responsive Answering Service, and Phase V Fulfillment.

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.
About the role

We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly.

This is a hands-on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end-user support while also building, maintaining, and improving system integrations and automations.

The ideal candidate is a self-starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish.
Key Responsibilities

- Provide technical and end-user support for business systems and operational tools.

- Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow .

- Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com , or similar platforms.

- Create and maintain reports, dashboards, and data queries to support business decision-making.

- Work with CRM data, workflows, and automations to improve operational processes.

- Support and troubleshoot telephony and call-center systems , including IVR, call routing, and CCaaS platforms.

- Troubleshoot system and integration issues and identify practical solutions.

- Use basic SQL to query and work with data.

- Identify opportunities to automate repetitive tasks and improve operational efficiency.

- Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.

- Collaborate with technical and non-technical teams to understand their needs and provide effective solutions.

- Manage multiple projects and priorities while maintaining clear communication and follow-through.

- Document processes, solutions, and system changes as needed.

Requirements

-
2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field.

- Hands-on experience supporting business systems, applications, or integrations.

- Experience with Zoho Analytics or similar reporting/BI tools , including reports, dashboards, and data queries.

- Experience with Zoho CRM and Zoho Flow , or similar CRM and workflow automation platforms.

- Experience building or maintaining automations using Pipedream, Make.com , or similar tools.

- Familiarity with telephony and call-center systems , including IVR, call routing, or CCaaS platforms.

- Basic IT and technical troubleshooting skills.

- Basic knowledge of SQL .

- Experience using AI tools such as ChatGPT and/or Claude .

-
Advanced English proficiency , with strong reading and speaking skills, for daily communication with English-speaking teams.

- Strong problem-solving skills and the ability to troubleshoot issues independently.

- Ability to work autonomously, take initiative, and proactively identify solutions.

- Adaptability and ability to manage multiple priorities and projects.

- Strong cross-team communication and collaboration skills.

Preferred:
- Experience working in a BPO, call-center, or other high-volume operational environment .

Benefits

- 100% remote role for candidates based in Nicaragua or Peru.

- Starting salary of $1,100 USD/month, with payments made in USD through Deel.

- Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend.

- Work with a collaborative, international team and gain exposure to multiple U.S. entit