IT Support Engineer - Helpdesk ServiceDesk (Work from home)

Are You Our Next Team Member?

Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!
About EasyITGuys

Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys , we don’t just solve IT problems—we create experiences that leave clients saying, “Wow, that was amazing!”

📌 Learn more about us:
About Us | Client Ticket Surveys | Public Reviews
📌 Follow us:
Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok
The Opportunity

📍 Position: IT Sales & Support Engineer / Consultant / Specialist
📍 Location: 100% Remote (U.S. only)
📍 Schedule: Monday – Friday, 8 AM – 4:30 PM or 9 AM – 5:30 PM CST
📍 Type: Full-Time, Hourly

What You’ll Do

- Provide technical support and IT consulting for business clients

- Solve IT challenges through troubleshooting and software solutions

- Balance support and sales —help clients while identifying their technology needs

- Work closely with businesses, building strong, long-term relationships

- Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We’re Looking For
Industry Experience

✅ MSP/MSSP Experience: 3-5+ years
✅ IT Support Experience: 3-5+ years
✅ IT Sales Experience: 1-2+ years
✅ Client Segment Experience: 3-5+ years supporting businesses
✅ Remote/Hybrid Experience: 2-3+ years

Core Technical Skills (1-3 Years Preferred)
🖥 Support & Systems (Highly Desirable)

- Microsoft Teams, Microsoft 365

- Repairshopr / Syncro

- Keeper Password Manager

- ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)

- Monday.com

🛠 Devices & Infrastructure

- Fortinet Firewalls, Switches, APs

- SonicWALL Firewalls, Switches, APs

- Ubiquiti Routers, Switches, and APs

🔧 Additional Skills

- Typing speed: 40 WPM minimum, 60+ WPM preferred

- AS/BS Degree preferred

- Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Required Skills & Experience

- Active Directory & Group Policy

- Windows OS, Microsoft Office, Windows Server, VPN Configuration

- Office 365 Administration

- Strong customer relationship & sales skills

- Ability to train and support non-technical users

- Excellent time management & prioritization

- Experience with onsite services & projects

Sales & Customer Success – Excellence is Our Standard ⭐

- Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.

- Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact ( Employee Awards & Recognition )

- Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics .

What You Get – Be Part of Something Bigger 🚀

We’re a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job—you become part of a community that values your voice, invests in your future, and supports your success.

💰 Competitive Pay & Compensation Accelerators – Performance-based profit sharing rewards your hard work.
🏥 Comprehensive Benefits – Medical, Dental, & Vision Insurance for your well-being.
📈 Future-Focused – 401K & Retirement Benefits to build financial security.
🎯 Professional Growth – Continuously level up your skills, knowledge, and expertise
🌴 Work-Life Balance – Paid Time Off (Vacation, Sick, Personal) & Paid Holidays.
💡 Your Voice Matters – A small-business culture where your ideas make an impact.
⚡ High-Energy, Fast-Paced Work – A team of go-getters who love what they do.
Ready to Join the Team?

Apply today and become a part of EasyITGuys !
Salary: 45000 - 55000Experience: 3 - 5 years
Originally posted on Himalayas