IT Specialist / Helpdesk Technician - Remote

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract to hire remote position with benefits.

Success in this role requires a positive attitude, strong customer service skills, curiosity, and a willingness to learn while supporting a fast-paced, nationwide organization.
Responsibilities

- Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.

- Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.

- Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.

- Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.

- Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.

- Maintain accurate IT asset inventory and assist with equipment procurement and deployment.

- Communicate project status and technical updates with team members and Technology staff.

- Document solutions and contribute to technical knowledge resources.

- Participate in an after-hours on-call rotation (currently approximately once every 6–8 weeks).

Min
Max
Qualifications

- 2 – 5 years IT Help Desk experience supporting Windows / Office 365 Environments

- Basic to intermediate understanding of networking and networking principles

- Experience supporting macOS devices.

- Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience

- Enjoy communicating with and helping team members with a positive, friendly disposition

- Great communication skills, ability to listen, empathize and communicate with team members over the phone or email

- Learn quickly, self-starter, take direction well

- Exceptional troubleshooting skills, detail orientated

- Ability to manage multiple projects and meet deadlines.

Originally posted on Himalayas