IT Project Manager (USA) - North American Service Delivery Group

Internal Job Title: ITProject Manager
Job Type: Permanent, Full-Time
Job Location: 350 Stinson Drive, Danville VA
Work Model: Remote (Preference for reasonable proximity to Virginia, North/South Carolina, New York or Wisconsin)
Position Summary

As a Project Manager in our North American Service Delivery group, you will be responsible for ensuring the in-scope, on-time, and on-budget delivery of suite of identification system solutions for State government customers in the United States..
Responsibilities

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Project Initiation
- Defining Scope: Work with stakeholders to define the project scope, objectives, and deliverables.

- Resource Allocation: Determine the resources (time, money, personnel) needed for the project and allocate them accordingly.

- Timeline Creation: Develop a detailed project timeline, including milestones and deadlines.

- Original Budget Creation: Set-up the original budget for the project for each labour and expense category.

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Budget Management
- Cost Forecasting: Forecast the costs for each labour and expense category as the project unfolds.

- Budget Tracking: Monitor the project’s financial performance, ensuring that spending stays within the approved budget.

- Financial Reporting: Prepare financial reports to keep stakeholders informed about the project’s budget status.

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Schedule Management
- Baseline Schedule Creation: Create the Baseline schedule for the project aligned with the initial budget

- Schedule Tracking: Maintain and update the schedule by updating the actual and planned start and end dates of each activity, with a focus to ensure timely delivery

- Milestone reporting: Report schedule progress, based on milestones relative to the baseline.

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Stakeholder Communication
- Regular Updates: Provide regular updates to stakeholders through meetings, emails, and reports.

- Feedback Incorporation: Gather feedback from stakeholders and incorporate it into the project plan as needed.

- Conflict Resolution: Address any conflicts or issues that arise among stakeholders to keep the project on track.

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Risk Management
- Risk Identification: Identify potential risks that could impact the project’s success.

- Risk Mitigation: Develop strategies to mitigate identified risks, such as contingency plans.

- Risk Monitoring: Continuously monitor risks throughout the project and adjust plans as necessary.

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Team Coordination
- Task Delegation: Assign tasks to team members based on their skills and expertise.

- Performance Monitoring: Monitor the performance of team members to ensure tasks are completed on time and to the required standard.

- Team Support: Provide support and guidance to team members, helping to resolve any issues that arise.

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Progress Reporting
- Data Collection: Collect data on project performance, such as task completion rates and quality metrics.

- Analysis: Analyze the data to identify trends and areas for improvement.

- Reporting: Prepare detailed reports on project progress and present them to stakeholders.

- Various other duties and responsibilities.

Mandatory Requirements

- Legally eligible to work in the United States

- Fluent in English (speak, read, write)

- Ability to travel approx. 4-12 weeks/year

Minimum Qualifications

- Bachelor’s degree in Computer Science, Information Technology (or similar) or Business or an equivalent combination of relevant education and additional years of work experience

- Knowledge of the following:
- IT systems (infrastructure/applications and supporting technologies, methodologies, etc.)

- Project panning, scheduling and resource allocation

- Risk management and mitigation

- Budgeting and financial management

- Proficiency in Microsoft O365, Project, Jira

- 8+ years of experience managing complex, large scale IT projects

- Critical thinking skills

- Interpersonal skills

- Adaptability

Preferred Qualifications

- PMP, PRINCE2, Agile Certified Practitioner (ACP), Certified Scrum Master