IT Helpdesk Technician

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance
3) to protect the whole home

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title: IT Helpdesk Technician
Location: India
Workplace Type: Remote
Job Summary

The future is bright for the Porch Group , and we'd love for you to be a part of it as our IT Helpdesk Technician with the Information Technology team.

Porch Group is looking for an IT Helpdesk Technician who will be responsible for analyzing, troubleshooting, and resolving end-user and technology issues for the Porch Group 's Information Technology department. This role provides direct support to Porch Group employees via phone, chat, and standard remote tools, offering guidance and best practices on business-specific programs and technology.

The ideal candidate is comfortable troubleshooting IT products such as Microsoft Windows, Office 365, MacOS, MS Teams, Slack, Zoom, RingCentral, and other business-related hardware or software, and enjoys solving problems in a fast-paced, collaborative environment.
What You Will Do As An IT Helpdesk Technician

- Set up and ship equipment for employee use.

- Monitor all work orders and requests and troubleshoot tickets for status and compliance with established timeframes for work performance.

- Maintain help desk requests, ticket updates and status, general data entry, and data gathering from emails and phone calls for user support.

- Re-image laptops and desktops for re-deployments.

- Ensure proper installation of IT standards, including operating systems and standard software.

- Answer user inquiries regarding computer software or hardware operation to resolve problems.

- Document and maintain an IT knowledge base and maintain inventory of assets and equipment.

- Develop and maintain technical documentation and procedures, or train users in the proper use of hardware or software.

- Install, maintain, support, and troubleshoot operating systems and a wide variety of software applications, peripheral devices, and network connectivity issues.

- Answer questions in a friendly, professional manner to resolve computer problems for employees remotely via email, chat, or telephone, or in person.

- Create, change, and delete user accounts.

- Support scripting and automation efforts to help employees eliminate repetitive work.

- Maintain security standards and patch management across supported endpoints.

- Collaborate with others to resolve information technology issues.

- Resolve computer software issues, questions, and problems.

- Perform other IT related duties or projects, as assigned.

What You Will Bring As An IT Helpdesk Technician

- Strong communication skills, both verbal and written (English), attention to detail, dependability, cooperation, integrity, and analytical skills.

- Bachelor's degree in an IT related field, or 3+ years of relevant on-the-job experience.

- Knowledge of MS Windows and Mac OS X operating systems.

- Excellent organizational and prioritization skills; able to assess prioritization by gauging business impact in consideration of competing priorities.

- Strong interpersonal and influencing skills, with the ability to build credible relationships