Intern - Customer Experience

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a Customer Experience Intern to join our Customer Experience team located remotely (Indianapolis, Indiana).

Work Schedule: Days/ Hours: Monday - Friday/ 40hrs per week
Job Responsibilities:

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Support customer experience initiatives through customer feedback analysis, reporting, and insight generation.

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Assist with customer journey mapping activities, including research, workshop preparation, and documentation.

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Help develop presentations, communications, and materials that support customer experience programs and culture initiatives.

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Analyze customer, operational, and survey data to identify trends, opportunities, and improvement recommendations.

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Support the maintenance of CX resources, SharePoint sites, dashboards, and knowledge repositories.

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Collaborate with cross-functional teams to support projects that improve customer satisfaction and business performance

Minimum Qualifications:
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Current enrollment in a Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics or a related field.

Additional Job Standards:

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Strong analytical and problem-solving skills with an interest in understanding customer needs and business performance.

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Ability to organize, analyze, and interpret data from multiple sources.

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Excellent written and verbal communication skills.

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Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word.

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Interest in customer experience, human-centered design, service design, market research, or business improvement.

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Demonstrates initiative, curiosity, and willingness to learn in a fast-paced environment.

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Ability to manage multiple priorities while maintaining attention to detail.

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Works effectively both independently and as part of a collaborative team.

Internship 2027 Dates: June 1, 2027-August 13, 2027

Join Labcorp ’s 2027 Global Internship Program and take the first step toward a meaningful career in healthcare innovation! We’re looking for motivated students to be part of a dynamic 11-week paid internship where you’ll work on impactful projects and gain real-world experience, all while supporting our mission to improve health and improve lives.
About the Team:

The Central Labs Customer Experience Team partners across the business to better understand customer needs and improve experiences across the end-to-end customer journey. We use research, customer feedback, journey mapping, analytics, and employee insights to identify opportunities, drive improvements, and support a customer-centric culture. As an intern, you will gain exposure to strategic business initiatives while working on projects that help improve experiences for pharmaceutical, biotechnology, and healthcare customers around the world

About the Program :

As a Labcorp intern, you’ll be immersed in hands-on work that complements your academic background. In addition to your project work, you’ll gain valuable exposure to Labcorp ’s global business, culture, and leadership through:

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Enterprise-