Insurance Customer Service Supervisor
Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.
As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Job Title : Insurance Customer Service Supervisor
Location: United States
Workplace Type : Remote
Job Summary
The future is bright for the Porch Group , andwe’dlove foryou to be a part of it as our Insurance Customer Service Supervisor.
Homeowners ofAmerica, (A Porch Group Company) is a leading provider of homeowners insurance, committed to offering high-quality, comprehensive coverage to our customers. We pride ourselves on delivering exceptional customer service and innovative insurance solutions tailored to meet the needs of our policyholders.
The Insurance Customer Service Supervisorrequiresa deep understanding of the insurance industry and is responsible for overseeing customer service processes, ensuring all inquiries and complaints are handled satisfactorily, and managing the customer service team tomaintainthe highest level of customersatisfaction. Ourideal candidate is a problem solver, an excellent communicator, and has a deep understandingcallcenterbest practices.
What You Will DoasAnInsurance Customer Service Supervisor
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Supervise day-to-day operations in the customer service department
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Foster a positive and collaborative work environment
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Respond toescalatedcustomer service issuesin a timely manner
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Continuously improve call center processes and performance.
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Ensureteamcompliance with company policies, procedures, and industry regulations
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Monitor and analyze call center performance metrics, including call volume, response times, Quality, and customer satisfaction.
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Assistin training and hiring of customer service staff
What You Will BringasAn Insurance Customer Service Supervisor
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Minimum of 3+ years of experience in a call center environment, with at least 2 years in a supervisory role preferred.
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Proficiencyin Microsoft Office and customer service software
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Outstanding communication and interpersonal skills
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Excellent leadership and team management abilities
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Customer-service oriented with a problem-solving attitude
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BSc degree in Business Administration or relevant field, or equivalentexperience
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Strong knowledge of property and casualty insurance
- P&C LicensedRequired
- Recent call center handling experience
The application window for this position is anticipated to close in 2 weeks (10 business days) from 08/26/2026. Please know this may change based on business and interviewing needs.
At this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia.
What You Will GetAsA Porch Group Team Member
Pay Range*: $54,000 to $75,600 annually
*Please know your actual pay at Porch will reflect a number offactors amongwhich areyour work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
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Additionally, you will be eligible to receive long-term incentive awards, subject