Instructional Designer - Contractor

At CluePoints , we’re redefining how clinical trials are run. As the premier provider of Risk-Based Quality Management (RBQM) and Data Quality Oversight software, we harness advanced statistics, artificial intelligence, and machine learning to ensure the quality, accuracy, and integrity of clinical trial data, helping life sciences organizations bring safer, more effective treatments to patients faster.

We’re proud to be an ambitious, fast-growing technology scale-up with a dynamic and diverse international team representing more than 20 nationalities. Collaboration, flexibility, and continuous learning are part of our DNA.
At CluePoints , you’ll find a culture where you can grow, make an impact, and have fun along the way. Guided by our values of Care, Passion, and Smart Disruption, we’re united by a shared mission: to create smarter ways to run efficient clinical trials and deliver AI-powered insights that improve human outcomes worldwide.

The Role:

CluePoints is seeking an experienced Learning Experience Designer / Instructional Designer to design, develop and deploy engaging learning experiences that accelerate the productivity and effectiveness of new and existing commercial team members.

The contractor will partner closely with Subject Matter Experts (SMEs) across Product, Commercial, HR and Leadership to transform complex business and technical content into practical, scalable learning. The learning portfolio will support onboarding, reboarding, product proficiency, commercial excellence and customer engagement skills.

The role owns the learning design, creation and configuration: learner journey design, content development, e-learning production, role-play simulation design, Docebo administration and configuration. The intended outcomes are faster ramp time, stronger commercial competency and more consistent execution across the customer-facing organisation.

The initial engagement is scoped at 5-6 weeks, with an option to extend to 8 weeks subject to delivery progress and agreed priorities. Work is remote-first. Responsibilities
We are looking for someone to deliver the following work streams. The final volume and sequencing of learning assets will be agreed at kick-off against business priorities, source-content readiness and SME availability.

1. E-learning development

- Work with Subject Matter Experts to develop the storyboards for the learning program,coursesand modules

- From the storyboards, build engaging digital learning using Articulate Rise, Storyline,DoceboCreate or an agreed equivalent.

- Use scenario-based learning, branching conversations, case studies, knowledge checks, video,gamificationand interactive simulations where these methods improve user experience,applicationand retention.

- Apply adult-learning and modern instructional-design principles to create concise,accessibleand learner-centredexperiences.

2. Role-play and AI coaching development

- Work withSME’sto design realistic role-play exercises aligned to CluePoints ICP’s, buyer personas and sales motions.

- Configure AI-driven coaching simulations withinDocebofor product value pitching, discovery, qualification, objection handling, valuesellingand executive conversations.

- Define coaching criteria, performance rubrics and actionable feedback to support learner growth.

3. LMS and learning-experience configuration

- Configure courses, curricula, assignments, learning plans, certificationpathwaysand learner journeys inDocebo.

- Implement assessments, completion criteria, progresstrackingand reporting aligned to onboarding and reboarding milestones.

- Maintain a seamless learner experience across digital, virtual, classroom and performance-support assets.

4. Assessment and learning measurement

- Develop knowledge assessments, practicalexercisesand competency evaluations.

- Define success measures for engagement, completion, knowledge, skillapplicationand business impact.

- Analyze learner data and feedback, identify