Inside Sales Representative (Bilingual French/Spanish)

We are seeking a Bilingual high energy sales representative who knows how to create opportunities.
Position Purpose:

The Inside Sales Representative (ISR) is responsible for driving sales activity within an assigned territory or customer segment through proactive outbound engagement, lead qualification, pipeline development, and closing assigned sales opportunities. The ISR is measured on revenue/ARR, pipeline generation, sales activity, and achievement of assigned targets. The role has two primary orientations: New Business (identifying and converting new customer opportunities) and Expansion Business (growing commercial value within existing installed accounts). The ISR owns assigned opportunities through qualification, product demonstration, proposal, and close, and partners with the Account Executive, Customer Success Manager, and other teams when opportunities require broader commercial or technical support.
Key Responsibilities: (what you will do)

- Grow annual revenue in the assigned territory or customer segment in line with individual annual and quarterly targets, contributing to the company's five-year growth plan.

- Deliver effective product demonstrations, prospect and develop new customers through high volume outbound calling, email and other targeted outreach.

- Identify and qualify new customers and expansion opportunities into the sales pipeline.

- Manage inbound and outbound leads and assigned sales opportunities using LinkedIn, marketing campaigns, customer data, and other approved resources.

- Qualify leads from the Customer Success Manager (CSM), marketing, Account Executives, and other sources. The ISR is responsible for timely follow-up, qualification, progression, and closing of opportunities within the defined inside sales scope.

- Provide regular updates on performance, pipeline, conversion, and business development activity.

- Manage all assigned sales opportunities using the agreed sales process and sales methodology.

- Log and progress all qualified opportunities in Salesforce through all stages of the sales cycle.

- Work together with other teams, including Account Executives, Implementation, Training, Customer Success, and Marketing, and provide all information needed for an effective customer handoff.

- Plan and conduct high-quality proactive outbound contact with prospects, leads, and existing customers by phone, email, and other approved channels.

- Plan and execute sales activity with the broader team in the region, ensuring alignment on priorities, campaigns, and customer opportunities.

- Maintain a qualified pipeline at the required coverage ratio and provide accurate weekly forecasts for assigned opportunities.

- Manage and update Salesforce records, ensuring lead data, activity, opportunity stages, and customer information are accurate and up to date at all times.

- Partner with the Account Executive and Solution Engineer (SE) when an opportunity requires complex pricing, technical demonstration, proof of concept, RFP response, or broader commercial support. The ISR remains accountable for a clear and timely handoff.

- Build and maintain strong relationships with prospects and customers at the appropriate level for the assigned account segment.

- Support broader sales and marketing initiatives to increase brand awareness, customer engagement, pipeline, and client base.

- Collaborate with internal teams, including Account Executives, Implementation Consultants (IC), SEs, Product Management, Customer Success, and Marketing, to ensure customer needs are understood and supported.

- Be a positive representative of Infomedia and its brand within every customer and market interaction.

- Conduct all sales activities with the highest level of professionalism and integrity.

- Collaborate with the Technology Team and sales leadership to ensure sales activity aligns with Infomedia's cybersecurity capabilities and clients' security requirements.

- Manage all customer and prospec