Inside Account Manager – Technology Sales, Western U.S. Clients

Inside Account Manager – Technology Sales, Western U.S. Clients (Remote)

Full-Time | Base + Commission / Performance Incentives
About GigaKOM

For more than 20 years, GigaKOM has delivered enterprise-level IT solutions to K–12 school districts, higher education institutions, state and local government agencies, and commercial organizations across California and the Western U.S. Through partnerships with leading technology manufacturers and distributors, we provide secure, scalable networking, wireless, security, cloud, and infrastructure solutions.

As GigaKOM continues to grow across California, Arizona, Nevada, and other Western U.S. markets, we are seeking a motivated Inside Account Manager to support client relationships, drive sales activity, and help expand our customer base.

This is a fully remote position ideal for a relationship-driven sales professional with experience in technology sales, account management, quoting, vendor coordination, and customer follow-up.
Location
Remote

This is a remote position supporting clients across the Western U.S. Candidates must be able to maintain regular overlap with U.S. Pacific Time to support client communication, vendor coordination, sales meetings, and internal team collaboration.
Position Overview

The Inside Account Manager plays a key role in supporting revenue growth, maintaining strong client relationships, managing account activity, and assisting with sales execution across assigned accounts.

This role works closely with Account Executives, Sales Operations, Engineering, Purchasing, and vendor partners to support customer needs, prepare quotes and proposals, follow up on opportunities, and maintain accurate account records.

This is a full-time remote position for a motivated sales professional who can manage account activity, support client needs, and contribute to revenue growth across Western U.S. markets.

The ideal candidate has technology sales or account management experience, strong communication skills, attention to detail, and the ability to work independently in a remote environment.
What You’ll Do
Account Management & Client Support

- Serve as an inside sales contact for assigned Western U.S. clients

- Maintain regular communication with IT leaders, procurement teams, business contacts, and customer stakeholders

- Support existing customer relationships through timely follow-up and professional communication

- Identify cross-sell and upsell opportunities within existing accounts

- Partner with outside Account Executives on account strategy, territory planning, and customer engagement

- Help maintain high levels of client satisfaction and retention

Sales Execution & Revenue Support

- Prepare quotes, proposals, and customer correspondence aligned with client needs

- Follow up on active opportunities, pending quotes, and customer requests

- Support pipeline development and opportunity progression

- Maintain accurate sales activity, pipeline tracking, and forecasting information

- Contribute to assigned revenue, gross profit, and margin objectives

- Assist with renewal opportunities, add-on sales, and customer expansion initiatives

Vendor & Pricing Coordination

- Work with distributors, manufacturers, and technology partners on pricing requests

- Gather product information, availability, lead times, and deal registration details

- Coordinate special pricing, discounts, and vendor programs where applicable

- Support RFP responses, bids, and compliance documentation

- Ensure timely and accurate quote turnaround for customers and internal sales teams

CRM, Order & Sales Administration

- Maintain accurate CRM records, account notes, opportunities, contacts, and follow-up tasks

- Coordinate with Purchasing and Operations on order status, product availability, and customer updates

- Support order handoff and communication between Sales, Purchasing, Engineering, and Project Management

- Track customer requests, open items, and next ste