Implementation Specialist

OO Implementation Specialist

Ooma, Inc. is an American publicly traded telecommunications company that offers communications services including Voice over IP (VoIP) calling for business, home, and mobile users.
Ooma
Employee count: 501-1000

Salary: $66K – $75K per year
United States only

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Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma , all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

The Implementation Specialist is the first line of contact for Ooma Enterprise. To successfully on-board a customer, you must be able to seamlessly coordinate project implementation activities with both external and internal stakeholders representing business and technical aspects, provide technical directions, troubleshoot technical issues which might arise and facilitate internal and external escalations where necessary.
What You’ll Do:
- Customer-facing voice for Ooma Enterprise tasked with providing a consistent, prompt, and high-quality level of customer service to our customers
- Project manages and oversees the entire onboarding process including provisioning installation, and configuration of our product
- Guide new customers through an established onboarding process, equipping them to confidently and effectively use Ooma Enterprise products
- Troubleshoot and resolve and/or escalate customer technical issues when required
- Set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks to avoid delays
- Liaise with internal teams (Sales, Engineering etc.) to ensure projects are completed on time, to spec while leveraging opportunities to introduce new products/services

Experience We’re Looking For:
- 2+ years Technical Customer Success or Implementation Specialist experience, with a strong preference in a SaaS or Customer Service Call Center environment
- Knowledge of networking fundamentals (TCP/IP, DHCP, VPN)
- Exceptional communication and presentation skills
- Hands-on experience with inside/house wiring, structured cabling, low-voltage wiring, telecom installations, or network cabling preferred
- Project and client management experience is an asset
- Strong analytical, problem solving and coordinating skills to solve problems and make decisions
- Ability to manage several concurrent tasks and switch priorities on the fly while maintaining a calm demeanor in a fast-paced environment
- Goal-oriented self-starter with a service-oriented mindset who can work independently as well as in a team environment
- Proven history of previous successes in a setting where minimal direction is provided
- Excellent time management, organizational, problem solving, and analytical skills
- Strong aptitude for technology and ability/desire to learn new software, including utilizing AI to improve day to day work

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And,you'll receive competitive compensation, benefits and generous company perks.

- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents - HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)

- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

United States Pay Range
$66,000—$75,000 USD

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About the job
Apply before
Nov 04, 2026
Posted on
Sep 05, 2026
Job type
Full Time
Experience level
Mid-level

Salary

Salary: $66K – $75K per year

Experience

2 years minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Implementation Specialist Technical Customer Success Customer Success Management SaaS Implementation Project Coordinator Implementation Integration Specialist Implementation Support Specialist Implementation Project Specialist IT Implementation Specialist Product Implementation Specialist Technical Implementation Specialist Implementation Consultant Client Implementation Specialist

Skills
TCP IP DHCP VPN Structured Cabling Network Cabling SaaS AI Customer Service Technical Customer Success Implementation Specialist Call Center Networking Fundamentals Internal Wiring Project Management Client Management

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About Ooma

Learn more about Ooma and their company culture.

View company profile

Ooma's story began in 2003, initially as Explore Networks, when co-founders Andrew Frame and Michael Cerda envisioned a way to leverage the burgeoning high-speed internet to offer free long-distance calling. This was a time when traditional phone companies still charged significant per-minute fees for such calls. The duo, having previously worked together and sharing a similar outlook on emerging technological opportunities, decided to disrupt the telecommunications landscape. They secured seed funding and assembled a team, setting up their first 'office' in an outbuilding at Cerda's home in Alamo, California. Their initial product, a 'VoIP in a box' device, aimed to use peer-to-peer VoIP technology, a concept somewhat akin to 'Napster for phones,' even bringing on Napster's founders, Shawn Fanning and Sean Parker, as advisors early on.

The company officially launched its first-generation Ooma Hub and Ooma Scout devices in 2007, marking its entry into the market. However, Frame stepped down as CEO in 2009, and Eric Stang took the helm, a position he continues to hold. Under Stang's leadership, Ooma shifted its strategy and product focus. The same year, Ooma released the Telo system, a base station for unlimited calling and caller ID, which garnered industry recognition. Recognizing the evolving needs of the market, Ooma expanded its services beyond residential customers. In 2013, the company launched Ooma Office, a cloud-based phone system tailored for small to medium-sized businesses, offering enterprise-grade features. This marked a significant step in diversifying its revenue streams.

Ooma continued to innovate and grow, eventually going public in July 2015 with an IPO on the New York Stock Exchange under the ticker symbol 'OOMA'. Over the years, Ooma has further broadened its portfolio through strategic acquisitions, including security camera startup Butterfleye, custom business communications provider Voxter, and others, solidifying its position as a comprehensive communications solutions provider for both homes and businesses of all sizes.

Tech stack

Learn about the tools and technologies that Ooma uses to build, market, and sell its products.

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MongoDB

Ooma employees can create an account to update this tech stack.

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Job expired?

Please let Ooma know you found this job on Himalayas. This helps us grow!
Apply now

About the job
Apply before
Nov 04, 2026
Posted on
Sep 05, 2026
Job type
Full Time
Experience level
Mid-level

Salary

Salary: $66K – $75K per year

Experience

2 years minimum

Location requirements
Suggest an edit

United States

Hiring timezones
Show UTC offsets

United States +/- 0 hours

Job categories
Implementation Specialist Technical Customer Success Customer Success Management SaaS Implementation Project Coordinator Implementation Integration Specialist Implementation Support Specialist Implementation Project Specialist IT Implementation Specialist Product Implementation Specialist Technical Implementation Specialist Implementation Consultant Client Implementation Specialist

Skills
TCP IP DHCP VPN Structured Cabling Network Cabling SaaS AI Customer Service Technical Customer Success Implementation Specialist Call Center Networking Fundamentals Internal Wiring Project Management Client Management

Browse similar jobs
Remote Mid-level Implementation-Specialist Jobs Remote Full Time Implementation-Specialist Jobs Remote Mid-level Implementation-Specialist Jobs in United States Remote Full Time Jobs in United States Remote Implementation-Specialist Jobs in United States

Claim this profile OO Ooma

Company size

501-1000 employees

Founded in

2004

Chief executive officer

Eric Stang

Markets
IoT VoIP Telecommunications Cloud Communications Unified Communications Small Business Solutions Home Security Enterprise Communication SaaS Smart Home

Employees live in
United States

View company profile

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