Implementation Mgr

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS.  Come be part of remarkable. Overview How you can make a difference The Implementation Manager is the primary contact for the client, managing and coordinating a large volume of implementations of the HealthEquity product portfolio during peak times up to 200+ clients. This will include new and existing clients. Collaborates with internal partners (Sales, Technology teams, COBRA, Partner Managers, Relationship Management, Client Services and Employer Service Delivery, etc.) and external stakeholders (employers, brokers, and Health plan partners). What you’ll be doing - Manages ongoing communications, timelines, and deliverables meeting client expectations - Educates clients in how to manage, navigate their portals and plans and how that impacts the employee population - Conduit between the client, their broker, and internal partners in finding the right solutions - SME with all HealthEquity platforms and products including accurately documenting plan configuration requirements - Responsible for documenting and supporting file configurations - Guides internal team members in how to work with clients, and serves as SME about client implementation process, plan designs and options including funding and enrollment, as needed - Accelerates company growth by thinking beyond the norm and contributing new ideas - Supports teammates, serves as a sounding board, backing one another up as needed, mentoring new team members What you will need to be successful - 3-5 years of client service experience - 1-3 years of experience with special projects, possesses project management skills and effective project tracking - Bachelor’s degree or equivalent work experience - Always maintains a professional composure - Ability to work in a fast-paced, high stress and high-demand environment especially during peak times - Multi-tasking ability with an attention to detail - Capable to develop and maintain strong relationships - Passionate and dynamic about making a difference for our clients in their health plans - Adept at learning new products and services to deliver remarkable results consistently - Ability to transition quickly to new responsibilities and changes in process - Active listener, ability to ask probing questions and capable of influencing - Effective in written and verbal communications, able to offer professional coaching to our clients on effective use of our online tools - Capable to work independently, self-motivated and organized and can problem-solve complex problems - Prioritizes to accomplish work in a timely and successful manner This is a remote position. Salary Range $25.00 To $31.25 / hour Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including: - Medical, dental, and vision - HSA contribution and match - Dependent care FSA match - Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year - Paid parental leave - 401(k) match - Personal and healthcare financial literacy programs - Ongoing education & tuition assistance - Gym and fitness reimbursement - Wellness program incentives Onboarding & Travel This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead , HealthEquity ’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and acco