Implementation Manager, Mid-Market

What Do We Do?

Triple Whale is the AI operating system built for modern ecommerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.

We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.

The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.
What You’re Applying for:

We’re looking for an Implementation Manager, Mid-Market to lead the onboarding journey for new Triple Whale customers. The role is equal parts consultative and coordinative. You’ll quickly understand what each customer is actually trying to accomplish, then drive the people, sequencing, and detail that get them there — owning their launch from contract signature through full go-live.

It is hands-on, technical, and has genuine volume behind it. You’ll run a full slate of implementations at once, which means getting very good at making a repeatable process work without any single customer feeling like they are on a conveyor belt. You’ll configure and validate the measurement foundation, be accountable for the accuracy of what the customer sees on day one, and be among the first people to onboard customers onto Moby, our AI agent — teaching teams to run AI-led workflows and automations rather than just read dashboards.

You’ll help set the standard of what good looks like for Mid-market onboarding.
What You’ll Do

- Lead consultative discovery with new customers — clarify business objectives, surface constraints, and translate desired outcomes into the success criteria you drive toward during onboarding.

- Own end-to-end delivery for a high-volume book of Mid-Market implementations, from kickoff through go-live and into the handoff to Customer Success — adapting how you run each onboarding to the customer’s goals and setup while protecting speed to value.

- Configure the technical foundation of each launch — tracking and pixel implementation, platform integrations (Shopify, Meta, Google, Klaviyo, Amazon, and more), and data source connections.

- Advise on customer tech stacks and recommend integration best practices, with enough API and webhook fluency to know what is possible — and to pull in Solutions Architecture early when a launch genuinely needs custom work.

- Validate attribution and data accuracy before go-live — and when something looks wrong, describe it precisely enough that Support and Product can act on it, and clearly enough that the customer knows what it means for them.

- Onboard customers onto Moby, Triple Whale ’s AI agent, so teams leave onboarding running AI-led workflows and automations that make the rest of their stack smarter.

- Run training and enablement — one-to-one where it matters, one-to-many where it scales — to drive adoption and confidence in the platform.

- Own the handoff to Customer Success: document what was configured, what the customer is measuring, what adoption looks like at go-live, and what remains open, so the CSM starts from a real baseline rather than a blank page.

- Influence the stakeholders you do not manage — build the internal champion, get the right people to show up, and move a stalled customer team without formal authority.

- Apply structured risk management across a large book — identify exposure early, mitigate it deliberately, and escalate with a recommendation rather than a problem.

- Monitor implementation healt