Implementation Manager - Care Management
Position Purpose:
This role is responsible for leading the end-to-end implementation of technology solutions supporting Care Management, translating business and clinical requirements into scalable, well-governed system deployments. The Implementation Manager drives delivery from design through go-live and post-launch stabilization, partnering across clinical, operational, and IT teams to ensure new capabilities are configured, tested, and adopted successfully.
Key Details:
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.
This is a remote position within the United States.
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Own the end-to-end execution of technology implementation initiatives by managing scope, timeline, stakeholder alignment, and delivery across cross-functional teams so projects move from requirements through configuration, testing, and go-live with the discipline needed to build executive confidence and secure investment for scale.
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Serve as the operational backbone of the implementation program — establishing governance structures, project frameworks, and performance measurement criteria that allow the organization to roll out new systems and workflows in a controlled, low-risk manner and make evidence-based decisions about configuration, phased rollout, and long-term support.
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Translate implementation results into enterprise decisions — synthesizing clinical outcomes, operational performance data, and frontline feedback into clear, executive-ready reporting that gives leadership the insight needed to prioritize technology investments, manage organizational risk, and build a credible, phased path to full-scale adoption.
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Identify, evaluate, and prioritize high-impact technology and process improvement opportunities that advance Care Management and enterprise business objectives.
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Manage system configuration, workflow design, and integration activities in partnership with IT and vendor teams, applying enterprise frameworks to identify repeatable, high-leverage implementation approaches.
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Exercise expert judgment in selecting appropriate implementation approaches (phased rollout, pilot, big-bang deployment, or parallel run) based on workflow complexity, risk, and business value.
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Lead requirements gathering, solution design, user acceptance testing, and cutover planning for core CM platforms, maintaining hands-on fluency with leading clinical and workflow management systems.
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Partner closely with line-of-business leaders, IT, clinical operations, vendor management, and enterprise Program Management Offices to ensure alignment with standards, architecture guardrails, and compliance requirements.
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Define and track success metrics tied to business outcomes, ensuring AI solutions reduce friction, improve effectiveness, and scale impact across teams.
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Act as a trusted advisor and thought partner—translating technical concepts, tradeoffs, and recommendations for stakeholders across varying levels of technical sophistication.
- Performs other duties as assigned.
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Complies with all policies and standards.
Education/Experience:
- Bachelor's Degree required.
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2+ years of experience in technology implementation, systems configuration, or solution deployment including AI required. Fluent with a range of implementation and project management tools with demonstrated experience delivering enterprise systems.
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3+ years project management and cross-functional delivery experience required. This may include cross-functional collaboration in an enterprise environment.
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Experience in the healthcare and/or managed care industries preferred.
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Demonstrated ownership and initiative with a desire to drive significant, measurable results.
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Strong project management, analytical skills, and high attention to