Implementation Consultant, Materials Management (Remote within North America)

Reporting to the Manager of Implementation, we’re seeking an experienced, passionate Implementation Consultant, Materials Management to join our team. This role is an excellent opportunity to contribute to the creation and maintenance of strong client relations throughout the assigned project, leading to the successful software implementation of Multiview Financial Software with a focus on Materials Management.

As an Implementation Consultant, Materials Management, you will play a critical role in helping our clients with their software implementation. You will work directly with clients and internal departments to ensure a successful implementation deliverable within the project scope and budget, providing product recommendations, configurations, and technical guidance for integrations and effective technical solutions.

The responsibilities will include, but are not limited to:

- Being the “go-to” specialist for all things Materials Management.

- Collaborating with our internal teams for Materials Management implementations.

- Improving existing implementation practices around Materials Management.

- Continually improving how our product integrates with third parties.

WHAT WE ARE LOOKING FOR:

At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass.

The successful candidate will be a highly motivated team player, who effectively engages with clients and has prior experience working as a Material Management Specialist within the healthcare industry championing operational tasks using different Materials Management Information Systems (MMIS) or ERP Software.

The Implementation Consultant is an excellent problem solver, communicator and someone who can meet our clients requirements in a fast-paced, growing technology company while maintaining a positive attitude in a technical client-facing function.

The expected salary range for this role is $90,000 to $110,000.00 CAD annually, commensurate with experience and qualifications.
If this sounds like you, read on!
WHAT YOU WILL DO:

- Work with new clients to assist them with transitioning from a legacy financial system to Multiview Financial Software.

- Collaborate with Multiview’s Implementation team, processes, and methodologies in the development, management, and execution of client project plans.

- Perform detailed analysis, proactively identifying complex business process workflows and requirements to propose appropriate system solutions.

- Prepare project plans and work with new clients to identify, interpret, validate, and document project requirements and milestones.

- Map client business requirements, processes, and objectives.

- Act as liaison with clients for troubleshooting: investigate, analyze, and solve software problems.

- Continuously strive to improve product integration with third parties.

- Interact closely with Client Support team to resolve client issues relating to Materials Management.

- Provide coaching and training to new staff around the utilization of Materials Management.

- Work with internal departments as a subject matter expert to develop implementation best practices for Materials Management.

- Support new clients in their go-live process, facilitate technical discussions, whiteboarding for project integrations and technical solutions.

- Document and manage project deliverables, risks, and actions.

- Provide regular Implementation status reports to key stakeholders, highlighting critical issues and the overall status of assigned projects; investigating and making recommendations on issues that challenge scope boundaries.

- Maintain a highly detail-oriented view of client project plans, while exercising good interpersonal and organizational skills to develop strong client relationships.

- Prioritize and manage m