Implementation Consultant

Location: Remote within Canada Employment Type: Full-Time (40 hours/week) About the Role As an Implementation Consultant, you will play a key role in ensuring customers successfully adopt and realize value from our software. You will guide clients through onboarding, configuration, training, testing, and go-live activities while providing best-practice recommendations throughout the implementation process. You will work closely with customers and cross-functional teams, including Customer Success, Product, Support, and Development, to deliver a seamless implementation experience and drive long-term customer satisfaction. What You'll Do Customer Onboarding & Implementation - Lead assigned customer implementations from kickoff to go-live. - Gather customer requirements and support solution configuration. - Coordinate implementation activities, timelines, milestones, and deliverables. - Assist with data migration validation, system setup, and user acceptance testing (UAT). - Ensure project milestones and implementation standards are consistently met. Training & Customer Enablement - Conduct virtual and onsite training sessions for administrators and end users. - Develop and maintain customer training materials, guides, and documentation. - Assess customer readiness for deployment and adoption. - Monitor training effectiveness and recommend improvements to onboarding programs. Customer Relationship Management - Serve as a primary point of contact throughout the implementation process. - Provide proactive communication and project status updates. - Troubleshoot customer questions and coordinate resolutions with internal teams. - Advise customers on best practices and workflow optimization. Process Improvement - Create and maintain implementation processes, templates, and documentation. - Contribute to continuous improvement initiatives across the Professional Services team. - Provide feedback to Product and Development teams based on customer needs and implementation experiences. Collaboration - Partner closely with Customer Success, Support, Product, and Development teams. - Contribute to team knowledge sharing and process enhancements. - Assist colleagues with implementation planning and customer onboarding initiatives. Requirements What We're Looking For Required Qualifications - 3+ years of experience in SaaS implementations, onboarding, customer success, professional services, software training, or related customer-facing roles. - Experience managing multiple projects or customer engagements simultaneously. - Strong analytical, problem-solving, and organizational skills. - Excellent communication and presentation skills. - Ability to build strong customer relationships and influence stakeholders. - Comfortable learning and explaining technical concepts to non-technical audiences. - Ability to work independently in a fast-paced environment. Preferred Qualifications - Experience implementing SaaS, ERP, CRM, HRIS, association management, or business software solutions. - Project management experience or exposure to implementation methodologies. - Experience delivering software training or customer enablement programs. - Experience supporting software integrations or data migration activities. - Post-secondary education in Business, Information Technology, or a related field. Success Factors - Customer Focus - Communication & Influence - Problem Solving - Time Management - Adaptability - Collaboration - Accountability - Continuous Learning - Results Orientation Additional Requirements - Ability to travel periodically within Canada and the United States as required. - Valid passport and ability to travel internationally when needed. - Criminal background check required. #TagSoftwareGroup Originally posted on Himalayas