Implementation Consultant

Location: Remote within Canada Employment
Type: Full-Time (40 hours/week)
About the Role

As an Implementation Consultant, you will play a key role in ensuring customers successfully adopt and realize value from our software. You will guide clients through onboarding, configuration, training, testing, and go-live activities while providing best-practice recommendations throughout the implementation process.

You will work closely with customers and cross-functional teams, including Customer Success, Product, Support, and Development, to deliver a seamless implementation experience and drive long-term customer satisfaction.
What You'll Do
Customer Onboarding & Implementation

- Lead assigned customer implementations from kickoff to go-live.

- Gather customer requirements and support solution configuration.

- Coordinate implementation activities, timelines, milestones, and deliverables.

- Assist with data migration validation, system setup, and user acceptance testing (UAT).

- Ensure project milestones and implementation standards are consistently met.

Training & Customer Enablement

- Conduct virtual and onsite training sessions for administrators and end users.

- Develop and maintain customer training materials, guides, and documentation.

- Assess customer readiness for deployment and adoption.

- Monitor training effectiveness and recommend improvements to onboarding programs.

Customer Relationship Management

- Serve as a primary point of contact throughout the implementation process.

- Provide proactive communication and project status updates.

- Troubleshoot customer questions and coordinate resolutions with internal teams.

- Advise customers on best practices and workflow optimization.

Process Improvement

- Create and maintain implementation processes, templates, and documentation.

- Contribute to continuous improvement initiatives across the Professional Services team.

- Provide feedback to Product and Development teams based on customer needs and implementation experiences.

Collaboration

- Partner closely with Customer Success, Support, Product, and Development teams.

- Contribute to team knowledge sharing and process enhancements.

- Assist colleagues with implementation planning and customer onboarding initiatives.

Requirements
What We're Looking For
Required Qualifications
- 3+ years of experience in SaaS implementations, onboarding, customer success, professional services, software training, or related customer-facing roles.

- Experience managing multiple projects or customer engagements simultaneously.

- Strong analytical, problem-solving, and organizational skills.

- Excellent communication and presentation skills.

- Ability to build strong customer relationships and influence stakeholders.

- Comfortable learning and explaining technical concepts to non-technical audiences.

- Ability to work independently in a fast-paced environment.

Preferred Qualifications
- Experience implementing SaaS, ERP, CRM, HRIS, association management, or business software solutions.

- Project management experience or exposure to implementation methodologies.

- Experience delivering software training or customer enablement programs.

- Experience supporting software integrations or data migration activities.

- Post-secondary education in Business, Information Technology, or a related field.

Success Factors
- Customer Focus

- Communication & Influence

- Problem Solving

- Time Management

- Adaptability

- Collaboration

- Accountability

- Continuous Learning

- Results Orientation

Additional Requirements
- Ability to travel periodically within Canada and the United States as required.

- Valid passport and ability to travel internationally when needed.

- Criminal background check required.

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Originally posted on Himalayas