Human Resources Operations Manager
Our Company
The North American Electric Reliability Corporation (NERC) is a not-for-profit international regulatory authority whose mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid. NERC develops and enforces Reliability Standards; annually assesses seasonal and long‐term reliability; monitors the bulk power system through system awareness; and educates, trains, and certifies industry personnel. NERC’s area of responsibility spans the continental United States, Canada, and the northern portion of Baja California, Mexico. NERC is the Electric Reliability Organization (ERO) for North America, subject to oversight by the Federal Energy Regulatory Commission (FERC) and Provincial authorities in Canada. NERC's jurisdiction includes users, owners, and operators of the bulk power system, which serves nearly 400 million people.
Our Mission
The vision for the ERO Enterprise, which is comprised of NERC and the six Regional Entities, is a highly reliable and secure North American bulk power system. Our mission is to assure the effective and efficient reduction of risks to the reliability and security of the grid.
Your Impact
Reporting to the Director, People & Culture, the HR Operations Manager leads the delivery of People & Culture operational services and supervises a team of HR professionals responsible for payroll, benefits, talent acquisition, learning and development, HR systems, compliance, and employee support. This role is accountable for ensuring operational excellence, developing team capability, establishing service standards, and driving continuous improvement across People & Culture processes.
The HR Operations Manager is responsible for managing the day-to-day operations of the People & Culture function while identifying opportunities to improve efficiency, service delivery, data integrity, compliance, and employee experience through process optimization and technology solutions.
In addition to operational leadership responsibilities, this role serves as the HR Business Partner for designated business units, providing strategic and consultative support to leaders and employees. The HR Operations Manager partners closely with leaders to support workforce planning, employee relations, talent management, engagement initiatives, organizational effectiveness and change management efforts.
This role requires a highly organized, collaborative, and solutions-oriented HR professional who can balance strategic partnership with operational excellence, while contributing to the successful execution of NERC’s people strategy.
Your Responsibilities and Qualifications
Responsibilities
- Lead the day-to-day delivery of People & Culture operations, ensuring effective, efficient, and employee centered service across payroll, benefits, talent acquisition, learning and development, HR systems, compliance, and employee lifecycle processes.
- Lead, coach, develop, and mentor a team of HR professionals, establishing clear performance expectations, fostering accountability and building team capability to deliver exceptional HR services.
- Serve as the HR Business Partner for assigned business units, developing trusted advisor relationships with leaders and providing guidance on organizational effectiveness, workforce planning, talent management, employee engagement, leadership effectiveness, and change management.
- Develop proficiency in payroll processes and systems to serve as a back up payroll administrator, ensuing continuity of payroll operations and timely, accurate payroll processing during absences or periods of increased workload.
- Partner with leaders to support recruitment, selection, onboarding, and workforce planning activities, ensuring hiring strategies align with organizational and business unit objectives.
- Provide expert guidance and support on employee relations matters to assigned business units, including performance management, workplace in