Home-Based Junior Account Manager
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Active Hiring
We are seeking a DCX Client Services - Home-Based Junior Account Manager to join our Branded Merchandise team. This role provides essential operational and client support to Senior Account Managers, helping manage orders, coordinate with suppliers, prepare product samples and presentations, and ensure projects are completed accurately and on time.
The ideal candidate is comfortable managing multiple projects simultaneously, communicates effectively with clients and vendors, and can stay organized in a fast-paced environment. Experience in branded merchandise, promotional products, print/packaging, customer service, or project coordination is highly preferred.
REQUIRED CORE COMPETENCIES
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Organization & Attention to Detail: Highly organized with strong attention to detail and the ability to manage multiple orders, client requirements, pricing information, and deadlines while maintaining accuracy.
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Communication & Customer Service: Excellent written and verbal communication skills with the ability to interact professionally and positively with clients, suppliers, vendors, and internal stakeholders.
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Time Management & Multitasking: Ability to prioritize and manage multiple projects, orders, and administrative responsibilities simultaneously while meeting deadlines and maintaining quality.
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Problem Solving & Adaptability: Proactive and solutions-oriented when handling supplier delays, inventory shortages, pricing changes, order issues, or tight project timelines.
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Collaboration & Teamwork: Ability to work closely with Senior Account Managers, suppliers, vendors, and internal teams to ensure smooth project execution and a positive client experience.
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Technology & Systems Proficiency: Comfortable working with order management systems, CRM platforms, Google Workspace, spreadsheets, and presentation tools while maintaining accurate records and documentation.
WHAT YOU WILL DO
Account & Project Coordination
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Enter, process, track, and manage client orders from initial request through final delivery using NetSuite or other order management systems.
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Monitor order progress, timelines, pricing, inventory, and delivery requirements to ensure projects remain on track.
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Support Senior Account Managers with day-to-day project coordination and administrative activities.
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Maintain accurate client, project, pricing, and order information across internal systems and shared files.
Supplier & Vendor Coordination
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Communicate with preferred suppliers to request product quotes, verify inventory availability, and confirm production and delivery timelines.
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Follow up with vendors regarding order status, lead times, shipping, and other project requirements.
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Assist in identifying solutions when products are unavailable, delayed, or require alternative sourcing.
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Help ensure supplier information and pricing are accurately documented for client proposals and orders.
Client Service & Communication
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Serve as a secondary point of contact for client inquiries related to proposal status, product information, order tracking, and project updates.
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Respond to client requests in a timely, professional, and customer-focused manner.
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Provide updates to clients and Senior Account Managers regarding order status, delivery timelines, samples, and vendor information.
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Take ownership of smaller orders or projects when assigned, ensuring they are managed accurately from start to finish.
Product Research & Presentation Support
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Research and source branded merchandise, promotional products, apparel, and corporate gifting options based on client requirements.
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Coordinate the ordering, receiving, and shipment of product samples for client presentations and reviews.
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Assist Senior Accoun