Home-Based Inside Sales Representative
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Immediate
The DCX Client Services Home-Based Inside Sales Representative is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions.
REQUIRED CORE COMPETENCIES
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A highly proficient communicator in both spoken and written English
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Strong organizational and time management skills
- Strong customer service orientation
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Ability to prioritize, multitask, be flexible, and meet deadlines
- Excellent problem-solving skills
WHAT YOU WILL DO
Distributor Account Support
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Serve as a primary point of contact for assigned distributor partners.
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Build relationships with buyers, sales representatives, and account managers across distributor organizations.
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Support distributor sales teams with product recommendations, pricing guidance, and program support.
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Provide a responsive and knowledgeable experience that makes Fossa easy to work with.
Quote and Opportunity Management
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Respond quickly to quote requests, pricing inquiries, and product questions.
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Develop and manage quote activity within HubSpot to maintain accurate pipeline visibility.
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Actively track quote opportunities and follow up to drive project conversion.
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Recommend alternative products or upgrades when appropriate to increase order value.
Pipeline Development
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Proactively generate new opportunities through outreach to distributor buyers.
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Engage dormant or underdeveloped accounts to identify new projects.
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Partner with leadership and the Sales Operations Manager to prioritize high-potential accounts.
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Maintain consistent outreach and follow-up to ensure a healthy sales pipeline.
Product and Program Selling
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Educate distributors on Fossa’s apparel collection, retail inspiration, and key product features.
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Recommend styles and collections that fit the distributor’s end client needs.
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Assist with program development for corporate merchandise, events, and branded apparel initiatives.
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Support the creation and distribution of virtual mockups and retail-inspired product presentations.
Sample and Project Follow-Up
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Coordinate sample requests and ensure timely delivery to distributor partners.
- Track sample activity within the CRM.
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Follow up with distributors after samples are received to help move projects forward.
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Convert sampling activity into active sales opportunities.
CRM Discipline and Data Integrity
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Maintain accurate records of distributor activity, opportunities, and communication within HubSpot.
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Update deal stages, contact information, and account notes to ensure visibility across the sales organization.
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Follow CRM processes and standards established by the Sales Operations Manager.
Cross-Functional Collaboration
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Work closely with operations, customer care, and leadership to ensure smooth order execution.
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Communicate distributor needs, project timelines, and potential issues early.
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Support a collaborative environment that prioritizes distributor success and customer experience.
Performance Measures
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Success in this role will be measured through:
- Revenue contribution and bookings
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Quote response time and quote-to-order conversion rate
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Pipeline creation and opportunity management
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Distributor engagement and account activity
- CRM data accuracy and process adherence
- Sample to order conversion
WHAT WE LOOK FOR
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Education: Bachelor's degree in M