[HK] Centre / Operations Manager | Cantonese Required

We are seeking an experienced Centre Manager / Operations Manager from the enrichment or education industry to support and grow Write Edge ’s Hong Kong operations.

This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations.

We are looking for someone who understands the Hong Kong education and parent landscape, is highly organised and administratively sharp, and enjoys taking ownership in a fast-moving environment.
Key Responsibilities
1. Centre Operations & Performance

- Support the setup and smooth running of daily centre operations

- Implement operational procedures to ensure consistency and efficiency

- Monitor basic performance indicators (attendance, enrolment interest, parent feedback)

- Flag operational challenges and propose practical improvements

2. Student Enrolment & Admissions

- Conduct enrolment consultations with parents

- Support admissions processes and trial classes

- Work with the team to test enrolment messaging, trial formats, and conversion approaches

- Provide insights on pricing sensitivity and parent decision-making

3. Customer Engagement & Relationship Management

- Build strong relationships with parents through clear communication and trust

- Handle parent enquiries and concerns professionally

- Gather informal feedback from parents on expectations, preferences, and pain points

- Support retention and referral efforts through positive parent experience

4. Marketing & Agency Management

- Coordinate with internal teams and external agencies on local marketing campaigns and promotions

- Provide market feedback to improve lead generation, messaging and enrolment efforts

- Track campaign progress and ensure timely execution

5. Projects, Workshops & Budget Support

- Support the planning and execution of workshops, events and other business initiatives

- Coordinate timelines, logistics, manpower and resources

- Support budget planning and tracking for assigned activities

Others

- Support the onboarding and integration of new hires to ensure a smooth transition.

- Work with HR to identify staffing needs and assist to recruit for different roles.

- Support special projects and initiatives related to centre operations, process improvements, marketing or business development.

Requirements :
- Experience as a Centre Manager, Assistant Centre Manager, or Senior Teacher in the enrichment industry

- Strong understanding of Hong Kong parents, students and the enrichment landscape

- Strong written and spoken Cantonese and English

- Highly organised, detail-oriented and administratively strong

- Able to work independently, take ownership and manage multiple priorities

- Strong stakeholder management, project coordination and problem-solving skills

- Comfortable working in a fast-paced, hands-on environment

- Resourceful, proactive and strong in execution

Salary: Up to HKD31,000
Originally posted on Himalayas