Helpdesk Support Agent 6-Month Fixed-Term Contract [2632-304138]

Company Overview
LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview
We are seeking a highly reliable, proactive, and detail-oriented Helpdesk Support Agent to join our team at LevelUp for a 6-month fixed-term contract. In this role, you will serve as the first point of contact for internal teams of LevelUp's clients, providing critical first-line support for core business applications.

Your primary mission will be to ensure that internal operations and sales processes run seamlessly and without disruption. Operating in a fast-paced but methodical remote environment, you will troubleshoot user issues, manage access requests, and resolve support tickets through Slack, Zendesk, and other internal admin tools. Because you will be supporting internal stakeholders across various business units, maintaining high responsiveness, outstanding written communication, and an active online presence throughout your shift is essential for success.

This contract is an excellent opportunity to deepen your technical expertise in enterprise-grade platforms such as Salesforce and NetSuite while working within a collaborative, structured, and fast-growing team. Please note that this is a 6-month fixed-term contract with no guarantee of conversion to a permanent position.

Reference: 2632-304138