Help Desk Specialist- IT Support (LATAM only)
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?
At GOA-TECH , we’re looking for a Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our team and clients. If you have experience with CRM systems (Zoho preferred), IT troubleshooting, and system management , we want to hear from you!
What You’ll Do:
- Provide technical support to internal teams and clients.
- Troubleshoot hardware, software, and network issues.
- Manage and optimize Zoho CRM and other business tools.
- Install, configure, and maintain IT systems and applications .
- Document and resolve technical inquiries efficiently and effectively .
- Assist with security protocols and system updates . What We Need:
- Proven experience in IT support, help desk, or technical assistance .
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices .
Requirements
- Proven experience in IT support, help desk, or technical assistance . (+7 years)
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices .
Benefits
-
100% Remote Work – Work from anywhere!
-
Weekends OFF – Because work-life balance matters!
-
Growth Opportunities – Expand your IT skills and advance in your career.
-
Competitive Salary – Based on experience and expertise.
READY TO JOIN THE TEAM? Apply now!
Originally posted on Himalayas