Health Systems Specialist (Mid-Level)

Position Summary
Prometheus Federal Services (PFS) is a trusted partner of federal health agencies. We are seeking a Health Systems Specialist (Mid-Level) to support the Department of Veterans Affairs (VA). This role will provide business, operational, and technical support for healthcare scheduling modernization, interoperability initiatives, workflow analysis, system adoption, and enterprise transformation activities supporting Veteran access to care. The position will work across multiple stakeholders and functional areas to improve healthcare delivery processes, optimize system utilization, and support enterprise-wide modernization efforts.

The Health Systems Specialist will leverage knowledge of VA databases, healthcare information systems, and organizational change management principles to support scheduling, referral management, care coordination, and interoperability initiatives. The ideal candidate will possess experience working within complex healthcare environments and the ability to bridge business, operational, and technical requirements to drive successful outcomes.

Essential Functions
Reasonable Accommodations Statement

To succeed in this job, an individual must be able to satisfactorily perform each essential duty. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Essential Duties and Responsibilities Health Systems Analysis & Operational Support

- Support analysis, implementation, and optimization of healthcare systems supporting scheduling, referrals, community care, and care coordination activities.

- Document and evaluate operational workflows, business processes, and system interactions across VA healthcare environments.

- Analyze current-state and future-state workflows to identify process improvement opportunities and operational efficiencies.

- Support initiatives designed to enhance Veteran access to care through improved scheduling and care coordination practices.

- Collaborate with stakeholders to understand operational challenges and recommend solutions aligned with enterprise objectives.

VA Systems, Data & Business Process Support

- Apply knowledge of VA databases, healthcare information systems, and system interrelationships to support modernization initiatives.

- Analyze system requirements, business needs, and stakeholder requests and translate them into actionable recommendations.

- Support data collection, validation, reporting, and performance monitoring activities.

- Assist in the development and maintenance of business requirements, workflows, process maps, and operational documentation.

- Collaborate with technical teams to support system enhancements, implementation activities, and issue resolution efforts.

Scheduling Modernization & Interoperability Support

- Support implementation and sustainment activities related to Enterprise Patient Scheduling (EPS) and associated healthcare modernization programs.

- Assist in the assessment and documentation of scheduling, referral management, provider data exchange, and care coordination workflows.

- Support standards-based interoperability efforts by helping coordinate business and operational requirements across systems and stakeholders.

- Participate in solution analysis and operational readiness activities supporting deployment initiatives.

- Assist in identifying workflow gaps and recommending improvements to enhance scheduling efficiency and user experience.

Change Management & Adoption

- Apply organizational change management methodologies to support adoption of new technologies, workflows, and business processes.

- Assist in stakeholder engagement efforts designed to increase awareness, readiness, and adoption of new capabilities.

- Support the development of communication plans, training materials, job aids, and user support resources.

- Monitor adoption, utilization, and performance metrics and identify opportu