Head of Sales (US Market)

Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model - from design and manufacturing to sales, delivery, and installation - with production facilities in the United States and Europe.

The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.

We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.
The Role

This is a hands-on leadership role requiring strong operational involvement. The Sales manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.
Responsibilities:
CRM & Sales Operations:

- Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.

- Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.

- Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. Team Leadership & Development:

- Lead and develop the sale team

- Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets

- Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities

Inbound Lead Management:

- Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.

- Continuously optimize lead distribution to maximize efficiency, conversion, and team performance.

Call Quality & Communication Standards:

- Own call quality and communication standards, with calls as the primary channel for US-based clients.

- Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email.

Performance & Analytics:

- Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.

- Design and execute data-backed initiatives to improve conversion and overall sales performance.

Proactivity & Continuous Improvement:

- Proactively identify and solve problems, taking full ownership even with limited resources.

- Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.

Requirements

- 7–10 years of relevant sales experience, with a strong background in sales execution and revenue growth.

- At least 2 years of managerial experience, leading and developing sales teams.

- Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.

- Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.

- Experience managing inbound sales, preferably in a B2C or high-volume environment.

- Experience leading teams of 5+ Sales Reps.

- Strong analytical mindset with the ability to make data-driven decisions.

- Experience with call-based sales models.

- Fluent English (working with US-based clients).

- High level of involvement in day-to-day sales operations.

Nice-to-Have

- Experience scaling inbound sales teams.

- Proven success improving conversion rates.

- Familiarity with call tracking and call scoring tools.

- Background in fast-growing or high-v