Head of Collections & Asset Recovery / Russian Speaker

We’re looking for an experienced Head of Collections & Asset Recovery to lead our collections function and own performance across delinquent accounts, debt recovery and equipment repossession.

This role requires strong hands-on expertise in B2C collections and a deep understanding of how to manage delinquency from early-stage intervention through hard collections and asset recovery.
Responsibilities
- Own the overall collections and recovery strategy and performance of the department.
- Manage and develop the collections team, set targets, distribute workload and ensure consistent execution.
- Own key KPIs including collection rate, delinquency levels and asset recovery.
- Build and continuously improve strategies for soft and hard collections.
- Define customer segmentation, contact cadence, escalation rules, payment plans and settlement policies.
- Review delinquent portfolios, prioritize high-risk cases and identify opportunities to improve recoveries.
- Manage equipment repossession and asset recovery, including internal processes and external partners.
- Manage relationships with third-party collection agencies and other recovery providers.
- Work closely with Operations, Customer Support, Analytics, and Marketing teams to implement changes.