Guest Experience Executive - French Speaking

We're Houst 🏠, a professional property management company on a mission to make short term letting simple and stress free for hosts. Since 2015, we’ve supported thousands of hosts across more than 20 cities worldwide, from Auckland to Lisbon, and we’re still growing.

Our guests range from weekend travellers to long stay professionals. Their experience matters, and that’s where you come in.

We’re hiring French speaking Guest Experience Executive to join our remote team in the Philippines

Shifts: 5 days a week, 8-hour shifts between 11:00 AM and 12:00 AM UK time, Monday to Sunday, including weekends and public holidays

What you’ll be doing

You’ll be the first point of contact for our guests, supporting them before, during and after their stay.

Your day to day will include:
- Responding to inbound messages and calls, resolving issues quickly and calmly
- Handling complaints with confidence and empathy
- Managing reservations and bookings to keep everything running smoothly
- Providing clear information about properties, house rules and processes
- Collecting and verifying guest ID documents and submitting required details to regulatory systems
- Ensuring all pre arrival information is complete before check in
- Carrying out concierge outreach to improve the guest experience
- Logging all interactions accurately in our CRM

It’s fast paced, sometimes unpredictable, and no two shifts look exactly the same.