Graduate Programme - Philippines (Remote)

Note :
- This role is only open to candidates currently residing in the Philippines with full work authorisation.
- Working days: Any five (5) days of the week.
- This role requires working from 4:30 a.m. PHT to 1:00 p.m. PHT.

If you're looking to work in the B2B SaaS space, this is an opportunity to kick-start your career. This is a starting role at PriceLabs that will help you transition into non-technical roles across departments (Sales & Success, Marketing, Data Science, etc.).

About the Role:

In this role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be not only to uphold similar standards but also to set new ones.

- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers