Global Sustainability Integration and Program Management Lead

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

At JLL , we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to decommissioning.

In this role, you will work directly with one of our high-profile clients, acting as an embedded extension of their in-house Sustainability Team. As a member of the JLL Sustainable Operations Team with a deep knowledge of the needs of our client’s program, you will ensure they are capturing JLL ’s full suite of sustainability services. You will act as an accelerator and partner-collaborator enabling our client to increase engagement across stakeholders and progress towards goals. You will ensure effective integration across business/functions throughout the real estate lifecycle influences behavioral changes, including change management ownership, required to achieve scope of work delivery and goals. This role requires a strategic and programmatic approach to embed sustainability thinking and practices across the real estate lifecycle.

This role oversees a global team of approximately 35 (and growing) sustainability professionals that will deliver Sustainable Operations products, solutions and tools. This role is a part of the Technical Services and Sustainable Operations (TSSO) Workplace management team at JLL .

We'll invest in your growth, support your wellbeing, and make sure you feel like you belong—because how we treat our people is how we deliver a brighter way for our clients.

Location: Seattle or Arlington strongly preferred.
This position is remote, U.S.-based.
KEY RESPONSIBILITIES
STRATEGY DEVELOPMENT & DELIVERY

- Deliver Results: Focuses heavily on bottom-line business metrics and large-scale outcomes rather than tracking incremental tasks.

- Dive Deep: Maintains the ability to unearth root causes in critical operational dips while maintaining a wide strategic lens.

- Invent and Simplify: Removes organizational friction and redesigns bloated processes into streamlined architectures

- Systemic Problem Solving: Identifies structural gaps in processes and long-term trends, crafting strategies that scale far beyond a single team.

- Single-Threaded Ownership: Takes absolute accountability for major programmatic outcomes across organizational boundaries with minimal oversight.

- Design and implement a global platform delivery model aligned with client needs, quality targets, and delivery objectives

- Work with Strategic Account executives to develop account delivery plans that support client retention, cross-selling, client satisfaction, and account growth

- Develop and execute sustainability strategies and corresponding program components designed to optimize client sustainability performance in collaboration with client sustainability teams

- Own and advance a multi-faceted global sustainability strategy with accountability across the client's real estate portfolio lifecycle

CLIENT LEADERSHIP & RELATIONSHIP MANAGEMENT

- Develop and maintain strong working relationships with key clients and internal stakeholders (Business Line Leads, Client Relationship Managers, Sales teams, Account Directors)

- Contribute to the client corporate sustainability strategy and drive the delivery of key objectives

- Drive strategic direc