Global Key Account Manager - High-Performance Computing

Global Key Account Manager – High-Performance Computing

Proven Leadership, Hard Work and Innovation Alive and Well in North America

Rittal LLC designs and manufactures world-leading industrial and IT infrastructure solutions, including enclosures, racks, high-density power systems, and climate/thermal management technologies supporting industrial automation, data centers, edge deployments, and high-performance computing (HPC) environments. Our High-Performance Computing segment supports some of the world's most advanced computing environments, including AI, research, cloud, and large-scale compute operators, requiring exceptional operational discipline, speed, and customer intimacy.

Role Overview
The Global Key Account Manager - High-Performance Computing (HPC) is a commercially focused role responsible for independently managing and growing relationships with assigned global high-performance computing customers. This is a hands-on account ownership role suited for a sales professional who can navigate complex organizations, execute against account plans, and identify new business opportunities.

Key Responsibilities

- Manage day-to-day and strategic interactions with assigned global high-performance computing accounts, serving as the primary point of contact for customer relationships.

- Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets.

- Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations.

- Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified.

- Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing high-performance computing programs.

- Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation.

- Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams.

- Identify and develop new contacts, projects, and expansion opportunities within assigned HPC accounts to grow the scope and revenue.

- Prepare and deliver tailored product and solution presentations and proposals.

- Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship.

- Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership.

- Share market intelligence and strategic insights with leadership to improve commercial and product decisions.

- Coordinate with marketing on customer events, executive visits, and HPC-focused collateral and campaigns.

- Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.

Requirements

- Bachelor's degree required, engineering, business management, marketing, or a related field preferred.

- Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors.

- Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth.

- Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization.

- Solid analytical and problem-solving skills with attention to detail.

- Excellent verbal and written communication and presentation skills.

- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent).

- Global account management or cross-regional experience is a plus.

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