Global Flagship Accounts Manager

Position Summary

The Global Flagship Accounts Manager is responsible for driving customer retention, growth, and long-term success within an assigned portfolio of accounts. This role partners cross-functionally with Sales, Customer Success, Product, and Professional Services teams to deliver exceptional customer experiences while achieving revenue and retention objectives. Success in this role requires strong consultative-selling skills, customer advocacy, business acumen, and the ability to manage complex customer relationships throughout the account lifecycle.
Key Responsibilities

- Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers

- Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth

- Develop and execute account plans that drive customer retention, expansion, and long-term success.

- Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.

- Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management

- Monitor customer health and proactively address risks that could impact customer satisfaction or retention

- Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience.

- Educate customers on industry trends, best practices, and new product capabilities that support their business goals.

- Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systems

- Partner closely with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needs

- Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders

Basic Qualifications

- 5+ years of account management or customer growth experience in a SaaS organization

- Experience managing enterprise or strategic customer accounts

- Experience managing customer contracts, renewals, and commercial discussions

- Experience driving account expansion through upselling and cross-selling initiatives

- Experience navigating complex sales cycles, procurement processes, and contract negotiations.

- Proven ability to meet or exceed revenue, renewal, retention, or growth targets.

- Experience using CRM systems such as Salesforce, HubSpot, or similar platforms.

Preferred Qualifications

- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.

- Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations.

- Strong analytical skills with the ability to interpret customer data, usage metrics, and business performance indicators.

- Familiarity with customer success methodologies and account planning frameworks

-
Strong consultative selling, relationship management, and negotiation skills.

-
Excellent verbal, written, and presentation communication skills.

Fortive Corporation Overview

Fortive 's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business Sy